30 Aren't Chryslers junk? / Has Mercedes improved Chrysler quality?
Description
This article is from the Chrysler-Plymouth-Dodge FAQ, by Dr. David Zatz with numerous contributions by others.
30 Aren't Chryslers junk? / Has Mercedes improved Chrysler quality?
Chrysler was working on quality before the takeover, yielding the
PT Cruiser - which seems to be beating the Honda Civic on quality
surveys - and the Jeep Liberty, which is also doing very well. Chrysler
has been making great strides in quality. Mercedes is, if anything,
damaging those efforts by emphasizing an "expert" approach rather than a
Toyota-style inclusive/participatory approach to quality.
Look at Mercedes' quality reports, then at Chrysler's. Generally,
Chrysler quality TROUNCES Mercedes. Now tell me that Mercedes is helping.
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