11 What is Chrysler doing about it?
Description
This article is from the Chrysler-Plymouth-Dodge FAQ, by Dr. David Zatz with numerous contributions by others.
11 What is Chrysler doing about it?
Five Star program which requires better processes to be
in place and does not rely solely on survey ratings
should help SOME Chrysler dealers. However, it may be circumvented by less
scrupulous dealers with less dedicated zone reps.
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