S T 1 4 2 0 7 W D C A Y M A N SEAGATE NO MORE PRODUCED Native| Translation ------+-----+-----+----- Form 3.5"/HH Cylinders | | | Capacity form/unform 4295/ MB Heads 20| | | Seek time / track 9.5/ 2.0 ms Sector/track | | | Controller SCSI3 DI/WI/FAST Precompensation Cache/Buffer 512 KB SEGMENTABLE Landing Zone Data transfer rate 6.000 MB/S int Bytes/Sector 512 20.000 MB/S ext SYNC Recording method RLL 1/7 operating | non-operating -------------+-------------- Supply voltage 5/12 V Temperature *C 5 55 | -40 60 Power: sleep W Humidity % 5 95 | 5 95 standby 4.4 W Altitude km -0.061 3.048| 12.192 idle 12.5 W Shock g 5 | 75 seek 15.2 W Rotation RPM 7200 read/write 14.0 W Acoustic dBA spin-up W ECC Bit 96,REED SOLOMON MTBF h 1000000 Warranty Month Lift/Lock/Park YES Certificates CSA,FCC,IEC380,IEC950,UL19...
CONNER CFP-4207WD PRODUCT MANUAL REV. A, 501-084 6/95
+---------------------------------------------------------++---+ | +-J1 ||XX J2 | | | ||XX |68 | | | ||XX |Pin | | | ||XX | | +-+ ||XX | | TERMPWR||XX | | E8xx ||XX | | ||XX | | ||XX1| | J3 E6 J7 ||+-+| | +-+ SS ++++ ||| |J5 | | | LED E5++++E7 ||| || | | | ||| || | +-+ ||+-1| OE1+-+J6 ||xx | :|| | ||XX J4 OE5+-+ OE5, LED Driver ||XX Power +---------------------------------------------------------++--1+
J4 J5 ++-------+-+------+-------- ||O O O O| |::::::| ++-------+-+1-----+------
CONNER CFP-4207WD PRODUCT MANUAL 501-048 REV. A, 06/95
Jumper Setting
==============
Setting the SCSI Bus Address
----------------------------
There are four jumpers available for configuration of the SCSI ID:
OE1, OE2, OE3 and OE4 on header J6.
The 68-pin unified connector also has a standard 2mm pitch auxiliary
header J5, which includes pins to allow remote selection of SCSI IDs.
A receptable connector AMP P/N 1-111623-7 or equivalent can be used
to connect a ribbon cable to this header.
Setting the SCSI ID ------------------- +-------+----------+----------+----------+----------+ |SCSI ID| OE1/Pin 1| OE2/Pin 3| OE3/Pin 5| OE4/Pin 7| +-------+----------+----------+----------+----------+ | 0 |OUT/OPEN |OUT/OPEN |OUT/OPEN |OUT/OPEN | +-------+----------+----------+----------+----------+ | 1 |IN /GROUND|OUT/OPEN |OUT/OPEN |OUT/OPEN | +-------+----------+----------+----------+----------+ | 2 |OUT/OPEN |IN /GROUND|OUT/OPEN |OUT/OPEN | +-------+----------+----------+----------+----------+ | 3 |IN /GROUND|IN /GROUND|OUT/OPEN |OUT/OPEN | +-------+----------+----------+----------+----------+ | 4 |OUT/OPEN |OUT/OPEN |IN /GROUND|OUT/OPEN | +-------+----------+----------+----------+----------+ | 5 |IN /GROUND|OUT/OPEN |IN /GROUND|OUT/OPEN | +-------+----------+----------+----------+----------+ | 6 |OUT/OPEN |IN /GROUND|IN /GROUND|OUT/OPEN | +-------+----------+----------+----------+----------+ | 7 |IN /GROUND|IN /GROUND|IN /GROUND|OUT/OPEN | +-------+----------+----------+----------+----------+ | 8 |OUT/OPEN |OUT/OPEN |OUT/OPEN |IN /GROUND| +-------+----------+----------+----------+----------+ | 9 |IN /GROUND|OUT/OPEN |OUT/OPEN |IN /GROUND| +-------+----------+----------+----------+----------+ | 10 |OUT/OPEN |IN /GROUND|OUT/OPEN |IN /GROUND| +-------+----------+----------+----------+----------+ | 11 |IN /GROUND|IN /GROUND|OUT/OPEN |IN /GROUND| +-------+----------+----------+----------+----------+ | 12 |OUT/OPEN |OUT/OPEN |IN /GROUND|IN /GROUND| +-------+----------+----------+----------+----------+ | 13 |IN /GROUND|OUT/OPEN |IN /GROUND|IN /GROUND| +-------+----------+----------+----------+----------+ | 14 |OUT/OPEN |IN /GROUND|IN /GROUND|IN /GROUND| +-------+----------+----------+----------+----------+ | 15 |IN /GROUND|IN /GROUND|IN /GROUND|IN /GROUND| +-------+----------+----------+----------+----------+ Open means open circuit or high impedance. Ground means TTL logic low or logic ground. The active signals are on the even numberd pins.
Disabling Spin-Up at Power On ----------------------------- A jumper in the J7:E5 location, disables spin up after power-on for applications where spin up sequencing is necessary. Disabling spin up on application of power can also be enabled by setting the DSPN bit in MODE SELECT page 00H (Operating Parameters). The Host must issue a Start UNIT command to cause the drive to spin up. +---------+------+---------------------+ | J7:E5 | DSPN | Result | +---------+------+---------------------+ | IN | 0 | Spin Disabled | +---------+------+---------------------+ | IN | 1 | Spin Disabled | +---------+------+---------------------+ | OUT | 0 | Spin up on Power On | +---------+------+---------------------+ | OUT | 1 | Spin Disabled | +---------+------+---------------------+
Delaying Spin Up at Power On
----------------------------
A jumper in the J7:E6 location, delays spin up on power-up by the
value of the drive's SCSI ID multiplied by 4 seconds (i.e. SCSI ID 4
will delay 16 seconds). Delaying spin up on application of power can
also be enabled by setting the SDLY bit in MODE SELECT page 00H
(Operating Parameters).
+---------+------+---------------------+ | J7:E6 | SDLY | Result | +---------+------+---------------------+ | IN | 0 | Spin Delayed | +---------+------+---------------------+ | IN | 1 | Spin Delayed | +---------+------+---------------------+ | OUT | 0 | Spin up on Power On | +---------+------+---------------------+ | OUT | 1 | Spin Delayed | +---------+------+---------------------+
Disabling the SCSI Bus Parity
-----------------------------
SCSI parity is always enabled in both directions, unless the J7:E7
Parity disable jumper is installed. Installing the jumper will cause
the drive to ignore SCSI bus Parity In but it will continue to
generate SCSI bus parity out.
Disabling SCSI Bus Terminator Power (TERMPWR)
---------------------------------------------
Power to the on-board terminators is provided by the higher of the
voltage supplied at Pin #17, 18, 51 & 52, J2 or the voltage level at
the 5 Volt power input to the drive minus one diode drop. Termination
Power to external terminators can be supplied by the drive through
Pin #17, 18, 51 & 52, J2. The TERMPWR line can be disconnected from
the drive by removing Jumper E8.
Jumper E8 | Result ----------+---------------------------------------------------- IN | TERMPWR (J2, Pin #17, 18, 51 & 52) connected to the | drive's internal termination power. ----------+---------------------------------------------------- OUT | TERMPWR (J2, Pin #17, 18, 51 & 52) open circuit.
Using the J5 Auxiliary Connector
--------------------------------
External logic cabled to the J5 connector may be used to control
certain characteristics of the drive or access signals.
J5 Auxiliary Connector Signal Definitions +---------------+-----------------+ |Pin Signal | Pin Signal | |Number Name | Number Name | +------+--------+-------+---------+ | 1 | -SEL0 | 2 | -XTFAULT| +------+--------+-------+---------+ | 3 | -SEL1 | 4 | -VUNIQ | +------+--------+-------+---------+ | 5 | -SEL2 | 6 | -SPSYNC | +------+--------+-------+---------+ | 7 | -SEL3 | 8 | -XTAXTV | +------+--------+-------+---------+ | 9 | -ENTERM| 10 | -GROUND | +------+--------+-------+---------+ | 11 | +5V | 12 | -FAULT | +------+--------+-------+---------+
-SEL0
Bit 0 of the binary coded SCSI ID selection input. This signal has a
value of 0 when it is negated and a value of 1 when it is asserted
for the purpose of selection or arbitration.
This signal is latched within 250 msec of the application of valid
power to the drive or optionally the negation of -RST.
If SCSI ID SEL0 is intended to be selected, the host must provide a
low impedance connection from -SEL(0) to -XTFALT or to ground, while
the ID is being latched, through an appropriate means.
-XTFAULT
This signal is intended to drive an LED to indicate and external
fault condition has occurred. This signal is held asserted following
the application of power or optionally the negation of -RST during
initialization while the SCSI ID is being read. This signal is not
supported but meets the requirements of negating the signal while the
ID is being read.
-SEL1
Bit 1 of the binary coded SCSI ID selection input. This signal has a
value of 0 when it is negated and a value of 2 when it is asserted
for the purpose of selection or arbitration.
This signal is latched within 250 msec of the application of valid
power to the drive or optionally the negation of -RST.
If SCSI ID SEL1 is intended to be selected, the host must provide a
low impedance connection from -SEL1 to -VUNIQ or to ground, while
the ID is being latched, through an appropriate means.
-VUNIQ
This signal is an open-collector output available for Vendor Unique
usage. This signal is not supported but meets the requirement of
negating the signal while the ID is being read.
-SEL2
Bit 2 of the binary coded SCSI ID selection input. This signal has a
value of 0 when it is negated and a value of 4 when it is asserted
for the purpose of selection or arbitration.
This signal is latched within 250 msec of the application of valid
power to the drive or optionally the negation of -RST.
If SCSI ID SEL2 is intended to be selected, the host must provide a
low impedance connection from -SEL2 to -SPSYNC or to ground, while
the ID is being latched, through an appropriate means.
-SPSYNC
This signal used to provide a spindle rotation synchronization re-
ference. This drive does not support spindle synchronization.
This signal meets the requirement of negating the signal while the ID
is being read.
-SEL3
Bit 3 of the binary coded SCSI ID selection input. This signal has a
value of 0 when it is negated and a value of 8 when it is asserted
for the purpose of selection or arbitration.
This signal is latched within 250 msec of the application of valid
power to the drive or optionally the negation of -RST.
If SCSI ID SEL3 is intended to be selected, the host must provide a
low impedance connection from -SEL3 to -XTACTV or to ground, while
the ID is being latched, through an appropriate means.
-XTACTV
This signal is an open collector output intended to drive an LED to
indicate the device is active. This signal is negated while the SCSI
ID is being read.
-GROUND
This signal is connected to the drive's logic ground.
+5 Volts This signal provides 5 volts of DC power to drive LEDs and is current limited by a 120 ohm resistor.
-FAULT
The assertion of this signal will cause the drive to stop any media-
altering activity, which may result in the drive asserting -XTFALT or
-VUNIQ, or both. This signal is intended to be used as a power
failure warning and/or as a write protect input. This signal is not
supported by this drive.
Setting the Bus Termination
---------------------------
All SCSI bus signals are common among all devices connected to the
bus. All signal lines must be terminated at both ends of the bus with
a terminator. The termination points define the end of the bus. This
drive does not provide internal termination capability.
CONNER CFP-4207WD PRODUCT MANUAL REV.A 501-084, 06/95
Notes on Installation
=====================
Mounting the Drive
------------------
The drive is designed to be used in applications where the unit may
experience shock and vibrations at greater levels than larger and
heavier disk drives will tolerate.
The design features which allow greater shock tolerance are the use
of rugged heads and media, a dedicated landing zone, closed loop
servo positioning and specially designed motor and actuator
assemblies.
Six side, or four bottom base mounting points are provided to the
customer. The drive is mounted using 6-32 UNC -2B X 0.16 maximum
insertion length screws.
Attaching Power to the Drive
----------------------------
The drive has a 4-pin DC power connector, J4 which is part of the
Unified Connector, mounted on the PCB. The recommended mating
connector is AMP part number 1-480424-0 utilizing AMP pins, part
number 350078-4 or equivalent.
SCSI Bus Cable
--------------
The cable should meet the following guidelines, particulary with FAST
SCSI-2 systems:
- Do not route the data cable next to the drive PCB or any other high frequency or large current switching signals. Improper drive opera- tion can result from improper cable routing.
- Cable stubs should not exceed 0.2 meter (8 inches).
- There should be 0.3 meters (12 inches) of cable between drives.
- The total cable length should not exceed 25 meters (82 feet) and may have to be reduced if a mixture of round and flat cable are used.
- Do not tightly bundle excess flat cable against each other since this promotes cross coupling of signals on the cable. Use spacers to maintain a minimum of 0.050 inches (1.27mm) gap between cable runs.
- Do not clamp the cable tightly against a metal chassis since this will degrade the signal. Use spacers or a non-flammable insulation material to maintain a gap between the chassis and the cable.
Mixing Wide and Narrow SCSI Devices on a SCSI Bus
-------------------------------------------------
It may sometimes be desirable to attach Narrow Differential SCSI
devices such as tape backup devices or CDROMs to the same SCSI Host
Bus Adapter being used to control Wide Differential SCSI devices.
Intermixing of both Wide and Narrow Differential SCSI devices on the
same bus required special considerations:
- The Narrow Differential SCSI devices must be placed at the physical end of the bus.
- The high byte of the SCSI data bus must be terminated at the transition adapter from the 34-pair wire to the 25-pair wire.
- The cable impedance of the 34-pair wire and the 25-pair wire should be as closely matched as possible.
- The 68-pair cable with 30 AWG wire uses four wires to carry TERMPWR, which must be joined to wire 26 of the 25-pair wire, if terminator power has to be carried over the cable.
Wide to Narrow Adapter
----------------------
P Cable +-----+ +----+ +DB (12) | 1 +------+ T | -DB (12) | 35 +------+ E | +DB (13) | 2 +------+ R | -DB (13) | 36 +------+ M | +DB (14) | 3 +------+ I | -DB (14) | 37 +------+ N | +DB (15) | 4 +------+ A | -DB (15) | 38 +------+ T | +DB (P1) | 5 +------+ O | A Cable -DB (P1) | 39 +------+-R--+ +----+ GROUND | 6 +-----------------+ 1 | GROUND GROUND | 40 +-----------------+ 26 | GROUND +DB (0) | 7 +-----------------+ 2 | +DB (0) -DB (0) | 41 +-----------------+ 27 | -DB (0) |++ +-+ +++-+| +++-+ | |++ +| DIFFSENS | 16 +-----------------+ 11 | DIFFSENS GROUND | 50 +-----------------+ 36 | GROUND TERMPWR | 17 +----+ | 12 | RESERVED TERMPWR | 51 +----+ | 37 | RESERVED TERMPWR | 18 +----+------------+ 13 | TERMPWR TERMPWR | 52 +----+------------+ 38 | TERMPWR RESERVED | 19 +-----------------+ 14 | RESERVED RESERVED | 53 +-----------------+ 39 | RESERVED ++ ++++ +-+++| |+-+++| | +++| GROUND | 30 +-----------------+ 25 | GROUND GROUND | 64 +-----------------+ 50 | GROUND +DB (8) | 31 +------+-T--+ +----+ -DB (8) | 65 +------+ E | +DB (9) | 32 +------+ R | -DB (9) | 66 +------+ M | +DB (10) | 33 +------+ I | -DB (10) | 67 +------+ N | +DB (11) | 34 +------+ A | -DB (11) | 68 +------+ T | +-----+ | O | +-R--+
Output Characteristics
----------------------
Each differential signal sourced by the drive meets or exceeds the
requirements of EIA RS-485 (ISO 8482-1982, TIA TR30.2). The driven
signals have the following output characteristics when measured at
the drive connector.
Signal Characteristic | Value ----------------------------------+---------------------------- High Level Output Current (IOH) | -60mA, maximum Low Level Output Current (IOL) | 60mA, maximum Differential Output Voltage (VODH)| 1.0 volt, minimum Differential Output Voltage (VODL)| -1.0 volt, minimum High Level Output Voltage (VOH) | 3.0 volt, typical Low Level Output Voltage (VOL) | 1 volt, typical
Input Characteristics
---------------------
The input characteristics of the drive meets or exceeds the
requirements of EIA RS-485 (ISO 8482-1982, TIA TR30.2). The
characteristics of the input receivers and the requirements for each
signal received by the drive as measured at the drive connector are
shon in the following table.
Signal Characteristic | Value ----------------------------------+---------------------------- Maximum input capacitance | <>25pF Input hysteresis | 45 millivolt, typical
Termination
-----------
All SCSI bus signals are common among all devices conected to the
bus and the signal lines must be terminated at both ends of the bus
with a terminator. The termination points define the end of the bus.
This drive does not provide internal termination capability.
External Terminator Power
-------------------------
Termination Power to external terminators can be supplied by the
drive through Pin #17, 18, 51, & 52, J2. The TERMPWR line can be
disconnected from the drive by removing Jumper E8. The following
table describes the electrical characteristics of the TERMPWR line
when it is used to supply power to an external terminator.
TERMPWR Electrical Output Characteristics
Signal Characteristic | Value ----------------------------------+------------------------------- Supply voltage | 4.06 VDC to 4.56 VDC | (dependent on power supplied to | the drive) Minimum source capability | 1000 mA
Internal Termination
--------------------
The CP4207WD does not provide on-board termination.
External Termination
--------------------
All assigned signals (except TERMPWR, RESERVED and GROUND) must be
terminated at each ed of the bus with a terminator network. The
Resistor tolerances in the terminator network must be 5% or less.
The characteristic impedance of differential terminators is 122 ohms.
Cable Requirements
------------------
A 68 conductor cable no more than 25 meters (82 feet) cumulative
length with at least 30 AWG wire size and a characteristic impedance
of 115 to 160 ohms (122 ohms nominal) is required. The cable should
also meet the followig additional requirements:
Interface Cable Electrical Characteristics
Specification |Value -----------------------------------+------------------------------- Signal Attenuation |0.095dB max. per meter at 5MHz Maximum Propagation Delay |5.4 ns Pair-toPair Propagation Delay Delta|0.15 ns max. per meter Pair-to-Pair Diff. Impedance Delta |20 ohms DC Resistance |0.230 ohms max. per meter at 20*C
Stubs on the cable should not exceed 0.2 meters, where a stub is
defined as the conductor length from the transceiver to the mainline
SCSI cable. Stubs should be spaced at least 0.3 meters apart and
stup clustering should be avoided.
Connector Requirements
----------------------
The connector on the drive is a 68-pin. The mating connector is a
SCSI 3 Non-shielded P-cable connector.
CONNER CFP-4207WD PRODUCT MANUAL JUNE 1995 REV. A 501-084
Overview of the Drives
----------------------
The CFP4207 series is a family of high performance 3.5-inch 4.2GB
(formatted) disk drives. They all offer 9 millisecond average seek
time for Reading, 9.5 millisecond seek time for Writing, with an
average latency of only 4.17ms. High capacity is achieved by
utilizing a zone density recording technique using 15 recording
zones at an areal density of 317 Mbits per square inch. These drives
feature high performance while maintaining low power consumption to
reduce power supply current and system cooling requirements in disk
arrays.
They are designed to operate on the Small Computer System Interface
(SCSI) and are SCSI-2/3 command compatible. The mechanical and major
electronic components are identical between the models and differ
only in the host interface implementation.
Firmware
--------
The drive's firmware can be considered in two parts. The first part
principally reside in the ROM for the 68HC16 background processor.
This processor is responsible for:
- starting the spindle motor and maintaining precise rotational speed
- controlling track following and actuator motion during seeking
- managing background R/W activity
- power management
- monitoring the overall health of the drive.
The interface processor's control microcode resides in both ROM and
RAM. The RAM portion of the microcode can be upgraded in the field
with using software. The interface processor firmware functions
include:
- reporting drive status and error conditions to the host
- manage operating parameters for the drive
- parsing the Command Descriptor Block and checking for illegal fields
- converting the LBA to CHS and initiating read and write operations to the background processor
- defect management
- serial port communications
Since parsing/decoding of commands and execution of the Read/Write
functions are handled by separate processors, command execution can
be overlapped in multiple initiator or Tagged Command Queuing
environments. Functions such as seek re-ordering and command coalesc-
ing can also be overlapped when the drive is operating with a host
environment capable of supporting Tagged Command Queuing.
Seek Time --------- +----------------------------------+--------+ | | 4207 | +----------------------------------+--------+ |Track-to-Track msec. typ. | 2 | +----------------------------------+--------+ |Average msec. read | 9.0 | | msec. write| 9.5 | +----------------------------------+--------+ |Full Track msec. | 18 | +----------------------------------+--------+ |Latency msec. avg. | 4.17 | +----------------------------------+--------+
Error Correction
----------------
The drive uses a three way interleaved 96-bit Reed-Solomon code to
perform error correction. An additional 48-bit Cyclic Redundancy
Code (CRC) provides additional miscorrection detection. For each
512-byte block, the on-the-fly error correction polynominal is
capable of correcting:
- one error burst of up to 41 bits in length
- two error bursts each up to 17 bits in length
The miscorrection probability is less than 1 bit in 10(24) bits
transfered.
Read/Write Heads and Disks
--------------------------
Data is recorded on 95mm diameter disks trough 3370-type 50% nano-
slider thin film heads with transverse pressure contour (TPC) air
bearing surfaces. The TPC air bearing surface allows the head to
fly at a uniform height regardless of radial position. This improves
data reliability and allows the serial density to be more uniform
with radius. The CFP4207 series contains the sputterd thin film
disks with twenty data surfaces and twenty read/write heads.
At power-down, the heads are automatically retracted to the inner
diameter of the disk and are latched and parked on a landing zone
that is inside the data tracks.
Head Positioning System
-----------------------
The read/write heads are supported by a mechanism coupled to a
rotary voice coil actuator.
Drive Motor and Spindle
-----------------------
A brushless DC direct-drive motor assembly is mounted on the drive's
base. The motor rotates the drive's spindle at 7200 RPM. The motor/
spindle assembly is dynamically balanced to provide minimal
mechanical runout to the disks. A dynamic brake is used to provide
a fast stop to the spindle motor and return the heads to the landing
zone when power is removed.
Safety Standards
----------------
The drive is designed to comply with relevant product safety
standards, including:
- UL 478, 5th edition, Standard for Safety of Information Processing and Business Equipment
- UL 1950, Standard for Safety of Information Technology Equipment
- CSA 22.2#220, Information Processing and Business Equipment
- CSA 22.2#950, Safety of Electrically Energized Office Machines
- IEC 380, Safety of Electrically Energized Office Machines
- IEC 950, Safety of Information Technology Equipment Including Electrical Business Equipment
- VDE 0805, VDE 0805 TIEL 100, VDE 0806
- Complies with FCC Class B, Part 15, Subpart J
SEAGATE SUPPORT SERVICES
Seagate Technology
------------------
Technical Support Services
If you need assistance installing your drive, consult your dealer.
Dealers are familiar with their unique system configurations and can
help you with system conflicts and other technical issues. If you
need additional assistance with your Seagate(r) drive or other
Seagate products, use one of the Seagate technical support services
listed below.
SeaFONE at 1-800-SEAGATE (1-800-732-4283)
Seagate's 800 number allows toll-free access to automated self-help
services, providing answers to commonly asked questions,
troubleshooting tips and specifications for disc drives and tape
drives. This service is available 24 hours daily and requires a
touch-tone phone. If you need to speak to a technical support
engineer, dial this number and listen to the options for technical
support. (International callers can also reach this automated
self-help service by dialing 408-456-4496).
Seagate Technology online services
Using a modem, you can obtain troubleshooting tips, free utility
programs, drive specifications and jumper settings for Seagate's
entire product line. You can also download software for installing
and analyzing your drive.
SeaNET
You can obtain technical information on Seagate drives, Seagate
software and much more over the Internet from Seagate's World Wide
Web home page (http://www.seagate.com) or Seagate's ftp server
(ftp://ftp.seagate.com).
You may also send E-mail with your questions to DiscSupport@
Seagate.com or TapeSupport@Seagate.com.
SeaBOARD
SeaBOARD is a computer bulletin board system (BBS) that contains
information about Seagate's disc and tape drive products and is
available 24 hours daily. Set your communications software to eight
data bits, no parity and one stop bit (8-N-1). SeaBOARD phone numbers
are listed in the following table.
BBS Location Modem number
United States Disc: 408-434-1080; Tape: 408-456-4415
England 44-1628-478011
France 33 1-48 25 35 95
Germany 49-89-140-9331
Singapore 65-292-6973
Thailand 662-531-8111
Australia 61-2-9756-2359
Taiwan 886-2-719-6075
Seagate CompuServe forum
Online technical support for Seagate products is available on
CompuServe. To access our technical support forum, type go seagate.
This forum provides information similar to that found on SeaBOARD.
In addition, you can type questions or browse through previous
questions and answers on the forum messages.
Seagate Technology FAX services
SeaFAX
You can use a touch-tone telephone to access Seagate's automated FAX
system to receive technical support information by return FAX. This
service is available 24 hours daily.
Location Telephone number
United States 1-800-SEAGATE or 408-456-4496
England 44-1628-894084
Australia 61-2-9756-5170
Seagate technical support FAX
You can FAX questions or comments to technical support specialists 24
hours daily. Responses are sent during business hours.
Location FAX number
United States 408-944-9120
England 44-1628-890660
France 33 1-46 04 42 50
Germany 49-89-1430-5100
Australia 61-2-9725-4052
Singapore 65-293-4722
Hong Kong 852-2368 7173
Taiwan 886-2-715-2923
Korea 82-2-556-7294/4251
Seagate technical support
You can talk to a technical support specialist during business hours
Monday through Friday for one-on-one technical help. Before calling,
note your system configuration and drive model number (STxxxx). There
are several technical support phone numbers available for various
Seagate products.
Location Telephone number United States Please dial 1-800-SEAGATE for the specific product telephone number. (6:00 A.M. to 11:15 A.M., 12:30 P.M. to 5:00 P.M., Pacific time, M-F) England 44-1628-894083 (10:00 A.M. to 1:00 P.M., 2:00 P.M. to 5:00 P.M., M-F) France 33 1-41 86 10 86 (9:30 A.M. to 12:30 P.M., 2:00 P.M. to 5:00 P.M., M-F) Germany Disc: 49-89-140-9332; (9:30 A.M. to 12:30 P.M., 2:00 P.M. to 4:00 P.M., M-F) Tape: 49-89-140-9333 Australia 61-2-9725-3366 (9:00 A.M. to 5:00 P.M., M-F) Singapore 65-290-3998 (9:00 A.M. to 12:00 P.M., 2:00 P.M. to 5:00 P.M., M-F) Hong Kong 852-2368 9918 Taiwan 886-2-514-2237 Korea 82-2-556-8241
SeaTDD 408-944-9121
Using a telecommunications device for the deaf (TDD), you can send
questions or comments 24 hours daily and exchange messages with a
technical support specialist between 6:00 A.M. to 11:15 A.M. and
12:30 P.M. to 5:00 P.M. (Pacific time) Monday through Friday.
Customer Service Centers
Seagate direct OEM, Distribution, System Integrator and Retail
customers should contact your Seagate Service Representative for
warranty information. Other customers contact your place of
purchase. Seagate offers comprehensive customer support for all
Seagate drives. Seagate customer service centers are the only
facilities authorized to service Seagate drives. These services are
available worldwide.
Location Telephone number FAX number
United States 1-800-468-3472; 405-949-6740
Other Americas
(Canada & Brazil) 405-949-6706; 405-949-6738
Mexico 525-546-6965; 525-546-4888
Europe, Middle
East & Africa 31-2065-43300; 31-2065-34320
Asia Pacific &
Australia 65-485-3595; 65-485-4980
Japan 81-3-5462-2904; 81-3-3462-2979
Seagate, Seagate Technology and the Seagate logo are registered
trademarks of Seagate Technology, Inc. SeaFAX, SeaFONE, SeaBOARD,
SeaTDD, SeaNET, Medalist and DiscWizard are either trademarks or
registered trademarks of Seagate Technology, Inc. or one of its
subsidiaries. All other trademarks or registered trademarks are the
property of their respective owners.