10.14 What should I do if there is a problem dealing with BMG?
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This article is from the rec.audio.* FAQ, by with numerous contributions by Bob Neidorff others.
10.14 What should I do if there is a problem dealing with BMG?
The number to reach BMG is 317-692-9200. Their people have been
very cooperative with me and others. It is always good policy
to confirm any phone call with a letter, restating the problem
and the resolution you were promised over the phone. It is good
practice to write down the name of the person you speak with.
You can also contact BMG by FAX at 317-542-6090.
If BMG sends you something that you didn't order, DON'T OPEN THE
PACKAGE. Write REFUSED on the package and put it back in the
mailbox. They will accept the return and credit your account
for any charges.
BMG has hired a marketing firm to send out information on the
classical club. Call 800-264-9555, but don't expect customer
service from this number.
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