This article is from the Bulgaria FAQ, by Dragomir R. Radev firstname.lastname@example.org with numerous contributions by others.
(by email@example.com), last updated: 30-Oct-1995
We took a group of 15 to Bulgaria in 1993. Most flew
Balkan Air. Balkan Air lost 2 reservations, denied
boarding to one woman, lost 1 set of luggage, found it
and sat on it until the woman was ready to leave, causing
her to have to buy new clothes and stuff for the trip,
and very rudely denied all compensation.
Needless to say, we will never fly Balkan again. If you
do, we wish you luck.