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03 Before Sending Mail (Firewalls FAQ)




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This article is from the Firewalls FAQ, by Matt Curtin cmcurtin@interhack.net and Marcus J. Ranum mjr@nfr.com with numerous contributions by others.

03 Before Sending Mail (Firewalls FAQ)

Note that this collection of frequently-asked questions is a result of
interacting with many people of different backgrounds in a wide variety of
public fora. The firewalls-faq address is not a help desk. If you're trying
to use an application that says that it's not working because of a firewall
and you think that you need to remove your firewall, please do not send us
mail asking how.

If you want to know how to ``get rid of your firewall'' because you cannot
use some application, do not send us mail asking for help. We cannot help
you. Really.

Who can help you? Good question. That will depend on what exactly the
problem is, but here are several pointers. If none of these works, please
don't ask us for any more. We don't know.

* The provider of the software you're using.
* The provider of the network service you're using. That is, if you're on
AOL, ask them. If you're trying to use something on a corporate
network, talk to your system administrator.

 

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