Hard Drive: SEAGATE: ST31250W BARRACUDA2L 1020MB 3.5"/SL SCSI2 WIDE
S T 3 1 2 5 0 W B A R R A C U D A 2 L SEAGATE
Native| Translation
------+-----+-----+-----
Form 3.5"/SLIMLINE Cylinders 3711| | |
Capacity form/unform 1020/ 1205 MB Heads 5| | |
Seek time / track 8.5/ 0.8 ms Sector/track | | |
Controller SCSI2 SI/WI/FAST Precompensation
Cache/Buffer 512 KB MULTI-SEGMEN Landing Zone
Data transfer rate 6.000 MB/S int Bytes/Sector 512
20.000 MB/S ext
Recording method RLL 1/7 operating | non-operating
-------------+--------------
Supply voltage 5/12 V Temperature *C 5 50 | -40 70
Power: sleep W Humidity % |
standby W Altitude km |
idle 6.8 W Shock g |
seek W Rotation RPM 7200
read/write W Acoustic dBA
spin-up W ECC Bit
MTBF h 800000
Warranty Month 60
Lift/Lock/Park YES Certificates CSA,EN60950,FCC,IEC950,UL1...
Layout
SEAGATE ST31250/32550N/ND/W/WC/DC/WD INSTALL. GUIDE 83328920 REV E
+---------------------------------------------------------+ |1-+ |XX || |J4 |XXI || | |XXN |+-+ |XXT | |XXE | N/ND Models |XXR | |XXF | |XXA | |XXC | |XXE | |XX | 4 Pins on ND |XX | Models |XX | +--6J1 | | J2 1--+ |XXPOWER | +-------1 |XX +------------------------------+-------+------------------+
+---------------------------------------------------------+ |1-+ |+--+I || |J4 ||XX|N || | ||XX|T |+-+ ||XX|E | ||XX|R | W/WD Models ||XX|F | ||XX|A | ||XX|C | ||XX|E | |+--+1 | |+-+J5 | 4 Pins on || | | WD Models || | | +--+J1 |+-1 | J2 1--+ |XXPOWER | +-------1 |XX +------------------------------+-------+------------------+ 1
Jumpers
SEAGATE ST31250/32550-W/WD/WC INSTALLATION GUIDE 83328920 REV.E 10/95
Jumper Setting
==============
SCSI ID jumpers
---------------
Each device on the SCSI chain must have a unique SCSI ID. The
host system's SCSI controller usually uses the highest-numbered
ID available; therefore the lower-numbered SCSI IDs are normally
used for the other SCSI devices such as this Barracuda disc drive.
NOTE
Most SCSI controllers (host adapters) allow you to skip a SCSI ID.
For example, you can have ID0, ID1, and ID3 (skipping ID2). Other
controllers do not allow this so be sure to refer to your system or
controller user's manual for details about its requirements for
proper SCSI device installation.
Most Barracuda disc drives are factory set with the SCSI ID set
at 0. If, after completing the installation process, the drive's
LED does not show on/off activity when the host is trying to
communicate with the drive, a duplicate SCSI ID may be the
problem. If this is the case, change the ID so that each device
on the SCSI chain has its own unique ID.
Also check your system or controller user's manual to ensure that
you have not violated its SCSI ID numbering recommendations.
WC/DC drives
------------
Setting the SCSI ID jumpers
The SCSI ID for WC drives is normally set over the SCSI bus by the
host system using connector contacts 39 (ID0), 40 (ID2), 79 (ID1),
and 80 (ID3). Systems designers may, optionally, install a remote
operator panel connection to set the SCSI ID.
Terminating the drive (W Models)
--------------------------------
ST31250W and ST32550W drives are terminated with permanently mounted
IC active terminators. If you install one of these drives and it is
not on the end of the SCSI bus, disable the terminators by removing
the jumper from pins 5 and 6 of connector J1. If you install the
drive on the end of the SCSI bus, enable termination by installing a
jumper on pins 5 and 6 of connector J1.
NOTE
Use active terminators when terminating the bus.
ST31250WD and ST32550WD drives do not have internal terminators or
any other way of adding internal termination to the drive. You must
provide external active termination (ANSI SCSI-2 Alternative 2) to
these drives when termination is required.
ST31250WC and ST32550WC drives do not have internal terminators or
any other way of adding internal termination to the drive. You must
provide single-ended external active termination (ANSI SCSI-2
Alternative 2) to these drives when termination is required.
Terminator power
----------------
You usually will not need to change this option and can normally
leave the drive configured as it was shipped from the factory.
For information about how to change the terminator power option on
your drive.
Terminator power W Models
-------------------------
There are four possible terminator power configurations for ST31250W
and ST32550W drives. You will not normally need to change this option
and can leave the drive configured as it was shipped from the
factory.
ST31250WD and ST32550WD drives should be configured with a jumper
connecting J1 pins 1 and 3 (and no jumper on J1 pins 2 and 4).
+-------+ | * * X | J1 Terminator power from drive (DEFAULT) | 6 * X | +-------+ +-------+ | * xxx | J1 Terminator power to SCSI bus | 6 * * | +-------+ +-------+ | * * 1 | J1 Terminator power from SCSI bus | 6 xxx | +-------+ +-------+ | * xxx | J1 Terminator power to SCSI bus and drive | 6 xxx | +-------+
J1 Terminator Power WD MODELS ----------------------------- +-----+ | xxx | J1 Terminator power to SCSI bus | * *2| +-----+
Spindle Sync
------------
If you are installing two or more Barracuda drives, you may
(optionally) synchronize their spindles to reduce the latency
associated with switching from one drive to another. Spindle sync
cables are used to connect the drives.
After connecting each drive with spindle sync cables, designate a
master spindle sync reference source. This master source is normally
a disc drive located on the same SCSI bus as the other drives you
want to synchronize with. To designate a drive as the master, use
SCSI interface commands.
Synchronizing spindles WC Models -------------------------------- Spindle synchronization for WC drives is normally handled on the SSCI bus by the host system using connector contact 37 for the spindle sync reference signal. System designers may, optionally, install a spindle sync cable using pin 6 on the J4 connector to provide +SSREF.
+-- Spindle Sync Reference
++--J5------1 Power
|o o o o o o| XXXXXXXX
|o o o o o o| XXXXXXXX
++----------+
+-- Spindle Sync Ground
Enabling write cache
--------------------
Write caching is a feature that allows the drive to transfer write
data to its own cache, tell the controller that the task is complete,
and then actually complete the write at a later time. This improves
write performance by freeing the CPU to go on to its next command.
WARNING
Information can be lost is you enable write cache and there is a
system failure (for example, power failure) before the data has
actually been physically written to the disc.
OEM drives are shipped with write cache disabled by default. If
you want to enable the write cache, refer to your system's drive
controller and software utility documentation. Seagate provides an
ASPI utility that you can use in a PC compatible system to enable
the write cache.
REAR VIEW (W Models only)
+----- ID 8
|+---- ID 4
||+--- ID 2
|||+-- ID 1
(TOP) J5 |||| POWER
------------------- +-- -1+/---------\
-( +++++++++++++++++1)-|::::::|| 0 0 0 0 +-
\------------|----/ + -- ++-5-G-G-12+
68 pin I/O Cable+ ||
Connection || back o o <--These pins
|| o o not on WD
|| front o o Models
Spindle Sync Cable Connector --+|
(pin-11 SSREF, pin-12 ground) | 2 | 1
Remote LED Connector ------------+ +----+
{pin-9 cathode (neg), |
pin-10 anode (pos)} |
|
| WD
+- J1 Terminator options (SINGLE-ENDED ONLY) +---+- (DIFFERENTIAL) +
| o o | o o | o o | o o | xxx | |
| o o | o x | x o | x x | o o | back 1x o2 |
| xxx | o X | X o | X X | o o | X o |
| 2 1 | 2 1 | 2 1 | 2 1 | 2 1 | front |
| A | B | C | D | E | C |
+--------+---------+---------+---------+---------+-----------------+
A - Terminator power from drive (default)
B - Terminator power to SCSI bus
C - Terminator power from SCSI bus
D - Terminator power to SCSI bus and drive
E - Enable SCSI terminator (jumper on pins 5-6)
REAR VIEW (WC/DC Models only)
80 pin I/O and DC Power Wall/bracket Connection
| Female
J1 /----+---------------\ TOP (HDA)
----------/ ++++++++++++++++++++ \------------
(--1------------------40-) BOTTOM
Notes on 80 pin I/O connector:
pins 1 - 4 = +12V 41 - 44 = 12V GND
34 - 36 = +5V 74 - 76 = 5V GND
37 = SYNC 77 = LEDC
38 = MTRON 78 = DLYDST
39 = SCSIA0 79 = SCSIA1
40 = SCSIA2 80 = SCSIA3
Mating 80pin connector: AMP US p/n: 2-557103-1 straight-in, Male
80-pin
2-557101-1 right angle to PCB
RIGHT SIDE VIEW (W/WC models)
BACK +-+ J2 123456789 TOP (HDA) FRONT
OF I/O+----------------------P-W-A----------------------- OF
DRIVE +-+ ::::::::: BOTTOM DRIVE
|||||||||
1-2 RESERVED --++||||+++-- RESERVED 7-9
3 Parity Disable ----+||+----- Delay Motor Start 6
4 Write Protect -----++------ Motor Start Enable 5
FRONT VIEW (W/WC/DC Models) +------- +5V
|+------ Enable SCSI terminator
||+----- ID 8
|||+---- ID 4
||||+--- ID 2
|||||+-- ID 1 (J4 top row)
TOP (HDA) ||||||1
+----+++++++
--P-W-A---------------------+::::::::::+-- J4
++++++++++++
BOTTOM ||||||||||
|||||||||| (J4 bottom row)
RESERVED -++++||||||
N/C No connection -----+|||||
Ground ------+||||
Unit Active LED pin (+) -------+|||
SSREF (+) spindle sync --------+||
Vendor Unique ---------+|
Fault LED pin (+) ----------+
SCSI ID ------- +----------+-------------------------------+ | SCSI ID | Jumper Location | | | PINS | | |ID8/A3 |ID4/A2 |ID2/A1 |ID1/A0 | +----------+-------+-------+-------+-------+ | 0 | OPEN | OPEN | OPEN | OPEN | +----------+-------+-------+-------+-------+ | 1 | OPEN | OPEN | OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 2 | OPEN | OPEN | CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 3 | OPEN | OPEN | CLOSED| CLOSED| +----------+-------+-------+-------+-------+ | 4 | OPEN | CLOSED| OPEN | OPEN | +----------+-------+-------+-------+-------+ | 5 | OPEN | CLOSED| OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 6 | OPEN | CLOSED| CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 7 | OPEN | CLOSED| CLOSED| CLOSED| +----------+-------+-------+-------+-------+ | 8 | CLOSED| OPEN | OPEN | OPEN | +----------+-------+-------+-------+-------+ | 9 | CLOSED| OPEN | OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 10 | CLOSED| OPEN | CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 11 | CLOSED| OPEN | CLOSED| CLOSED| +----------+-------+-------+-------+-------+ | 12 | CLOSED| CLOSED| OPEN | OPEN | +----------+-------+-------+-------+-------+ | 13 | CLOSED| CLOSED| OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 14 | CLOSED| CLOSED| CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 15 | CLOSED| CLOSED| CLOSED| CLOSED| +----------+-------+-------+-------+-------+
J2 Other applicable jumper options
----------------------------------
---+-------------------+-
| x x o o o o x x x | (Front View)
| x x o o o o x x x |J2 x = RESERVED
+-------------------+
Parity Check Option
-------------------
---+-------------------+-
| 2 o * o o o o o o | Enables parity check of SCSI bus
| 1 o * o o o o o o |J2 (DEFAULT)
+-------------------+
---+-------------------+-
| 2 o X o o o o o o | Diables parity check
| 1 o X o o o o o o |J2
+-------------------+
Write Protect Option
--------------------
---+-------------------+-
| 2 o o * o o o o o | Write Protect Disabled (Default)
| 1 o o * o o o o o |J2 Enable writing
+-------------------+
---+-------------------+-
| 2 o o X o o o o o | Write Protect Enabled
| 1 o o X o o o o o |J2 Drive is write protected!
+-------------------+
Motor Start Option
------------------
---+-------------------+-
| 2 o o o X o o o o | Enable motor start. The drive waits for
| 1 o o o X o o o o |J2 the Start Unit command from host before
+-------------------+ starting the spindle motor.
---+-------------------+-
| 2 o o o * o o o o | Disable motor start (default). The
| 1 o o o * o o o o |J2 drive starts according to the Delay
+-------------------+ Motor Start option.
Delay Motor Start Option
------------------------
Delay Motor Start option (valid only if the Motor Start jumper is
not connected)
---+-------------------+-
| 2 o o o o * o o o | Disable the Delay Motor Start option.
| 1 o o o o * o o o |J2 DEFAULT
+-------------------+
---+-------------------+-
| 2 o o o o X o o o | Motor start delay equal to the SCSI ID
| 1 o o o o X o o o |J2 multipled by 10 seconds. For example, if
+-------------------+ the SCSI ID = 2, the drive starts in 20
seconds.
Install
SEAGATE ST31250/32550N/ND/W/WD/WC/DC INSTALL. GUIDE 83328920, REV. E
Notes on installation
=====================
Installation direction
----------------------
horizontally vertically
+-----------------+ +--+ +--+
| | | +-----+ +-----+ |
| | | | | | | |
+-+-----------------+-+ | | | | | |
+---------------------+ | | | | | |
| | | | | |
| | | | | |
+---------------------+ | +-----+ +-----+ |
+-+-----------------+-+ +--+ +--+
| |
| |
+-----------------+
The drive will operate in all axis (6 directions).
Mounting the drive and connecting cables
----------------------------------------
Do not touch the connector pins or any components on the control
board without observing static-discharge precautions. Always handle
the drive by the frame only.
The drive may be mounted in any orientation (horizontally,
vertically, and any combination thereof); however, you must ensure
that the drive receives adequate air flow for cooling.
1. Mount the drive to the host system's chassis using four 6-32
UNC screws. Two mounting holes are in each side of the drive
and there are four mounting holes in the bottom of the drive.
The maximum length that the screws should extend into the chassis
mounting holes is 0.15 inch (3.81 mm), measured from the outer
surface of the chassis. Tighten the screws down evenly. Do not
overtighten or force the screw if it does not seem to screw in
easily, because this means the threads are not properly aligned.
In this case, back the screw out and try again.
2. Verify that all connections between the drive and the host system
are correctly installed.
3. Verify that you have correctly installed jumpers.
4. Connect the 50-pin SCSI cable into the drive's SCSI connector.
Take care not to stretch or crimp this cable, and do not block
the system's cooling air flow with the cable.
The drive receives DC power through a 4-pin connector mounted next to the SCSI connector. The output of a power supply must meet SELV (safety extra low voltage) as defined in IEC 950. To connect the DC power cable to the drive, insert the cable end into the drive's DC power connector.
NOTE
Signal ground on the power control board (PCB) and the head and
disc assembly (HDA) are connected together in this drive and you
cannot separate them. The equipment in which you have mounted the
drive is connected directly to the HDA and PCB without electrically
isolating shock mounts. Maximizing the conductive contact area
between HDA ground and system ground may reduce radiated emissions.
If you do not want the system chassis to be connected to the HDA/PCB
ground, you must provide a nonconductive (electrically isolating)
method of mounting the drive in the host system. This may increase
radiated emissions and is the system designer's responsibility.
5. Replace the host system's cover.
This mounting procedure does not apply to WC or DC model drives!
To mount a WC or DC drive, plug the drive into the system's single
connector attachment (SCA) position on the system's back panel.
Providing adequate cooling
--------------------------
The enclosure design must ensure adequate cooling for the drive.
The maximum ambient temperature is 50*C.
We recommend orienting the drive or directing the air flow in a
way that creates the least amount of air-flow resistance while
providing air flow above the circuit boards and around the head and
disc assembly (HDA). Also, choose the shortest possible path between
the air inlet and exit. This minimizes the distance traveled by air
that is heated by the drive and by other nearby heat sources.
DC Power
--------
+-----J3-----+ pin 1 +12 VDC
| 4 3 2 1 | pin 2 +12 Volts Return
+------------+ pin 3 + 5 Volts Return
pin 4 + 5 VDC
Features
SEAGATE ST31250/32550N/ND/W/WD/WC/DC INSTALL.GUIDE 83328920, REV. E
Preface
-------
This manual contains information for users of the Seagate ST31250
and ST32550 Barracuda 2LP SCSI disc drives. It provides support
services, performance specifications, and initial setup information.
Additional information is available in the Barracuda 2LP Product
Manual (part number 83328930). Contact your Seagate sales
representative if you need to order this publication.
Electrostatic discharge protection
----------------------------------
Caution.
Removal of circuit boards by personnel not performing depot
repair will damage components and may void the warranty.
All drive electronic assemblies are sensitive to static electricity,
due to the electrostatically sensitive devices used within the drive
circuitry. Although some devices such as metaloxide semiconductors
are extremely sensitive, all semiconductors, as well as some
resistors and capacitors, may be damaged or degraded by exposure
to static electricity.
Electrostatic damage to electronic devices may be caused by the
direct discharge of a charged conductor or by exposure to the
static fields surrounding charged objects. To avoid damaging drive
electronic assemblies, observe the following precautions when
installing or servicing the drive:
- Ground yourself to the drive whenever the drive electronics are or will be exposed. Connect yourself to ground with a wrist strap (Seagate part number 12263496). Connection may be made to any grounded metal assembly. As a general rule, remember that you and the drive electronics must all be grounded to avoid potentially damaging static discharges.
- Turn off the power before removing or installing the DC power cable.
- Do not remove any circuit boards from the drive.
- Never use an ohmmeter on any circuit boards.
- When installing the drive on a carrier or tray, discharge the static electricity from the carrier or tray prior to inserting it into the system.
Important safety information and precautions
--------------------------------------------
Caution. Use forced-air ventilation when bench testing the drive to
ensure proper cooling of drive components.
Use proper safety and repair techniques for safe, reliable operation
of this unit. Service should be done only by qualified persons.
The procedures in this manual and labels on the unit contain warnings
and cautions that must be carefully read and followed to minimize or
eliminate the risk of personal injury. The warnings point out condi-
tions or practices that may endanger you or others. The cautions
point out conditions or practices that may damage the unit, possibly
making it unsafe for use.
Always observe the following warnings and precautions:
- Perform all maintenance by following the procedures in this manual.
- Follow all cautions and warnings in the procedures.
- Use sound safety practices when operating or repairing the unit.
- Use caution when troubleshooting a unit that has voltages present. Turn off power to the unit before servicing it.
- Wear safety shoes when removing or replacing heavy parts.
- Ensure that the internal temperature of the rack or cabinet does not exceed the limits defined for the drive when the drive is mounted in an equipment rack or cabinet. When units are stacked vertically, pay special attention to the top where temperatures are usually highest.
- Do not remove any circuit boards from the drive chassis. Return the entire drive for depot repair if any circuit board is defective. Removal of circuit boards by personnel not performing depot repair will damage components and may void the warranty.
- Do not remove the head and disc assembly (HDA) from the drive chassis. Return the entire drive for depot repair if the HDA is defective.
- Do not attempt to disassemble the HDA. It is not field repairable. If the sealed HDA is opened by personnel not performing depot repair, this will damage compo-nents and void the warranty.
As a component, this drive is designed to be installed and operated
in accordance with UL1950, IEC950, EN60950, CSA C22.2 950, and
VDE0805.
Typical applications of these disc drives include customer packag-
ing and subsystem design. Safety agencies conditionally certify
component assemblies, such as the Barracuda disc drive, based on
their final acceptability in the end-use product. The subsystem
designers are responsible for meeting these conditions of accept-
ability in obtaining safety, regulatory agency compliance in their
end-use products and for certifying where required by law. A
necessary part of meeting safety requirements is the provision
for overcurrent protection on drive SELV supply voltages.
This unit is a component part and as such is not meant to comply
with FCC or similar national requirements as a standalone unit.
Engineering radiated emissions test results are available through
the Seagate Safety Department to assist the subsystem designer.
General description
-------------------
Barracuda 2LP SCSI disc drives are high-speed, randomaccess digital-
data storage devices.
The drive is a component for installation in an enclosure designed
for the drive. This is often a rack within the system or an external
enclosure designed to house one or more disc drives or other
peripheral units. In either case, the disc drive must receive
adequate cooling and it must be sufficiently grounded and
shielded from emissions. The Barracuda 2LP Product Manual (part
number 83328930) contains guidelines for a properly designed
enclosure.
General
SEAGATE SUPPORT SERVICES
Seagate Technology
------------------
Technical Support Services
If you need assistance installing your drive, consult your dealer.
Dealers are familiar with their unique system configurations and can
help you with system conflicts and other technical issues. If you
need additional assistance with your Seagate(r) drive or other
Seagate products, use one of the Seagate technical support services
listed below.
SeaFONE at 1-800-SEAGATE (1-800-732-4283)
Seagate's 800 number allows toll-free access to automated self-help
services, providing answers to commonly asked questions,
troubleshooting tips and specifications for disc drives and tape
drives. This service is available 24 hours daily and requires a
touch-tone phone. If you need to speak to a technical support
engineer, dial this number and listen to the options for technical
support. (International callers can also reach this automated
self-help service by dialing 408-456-4496).
Seagate Technology online services
Using a modem, you can obtain troubleshooting tips, free utility
programs, drive specifications and jumper settings for Seagate's
entire product line. You can also download software for installing
and analyzing your drive.
SeaNET
You can obtain technical information on Seagate drives, Seagate
software and much more over the Internet from Seagate's World Wide
Web home page (http://www.seagate.com) or Seagate's ftp server
(ftp://ftp.seagate.com).
You may also send E-mail with your questions to DiscSupport@
Seagate.com or TapeSupport@Seagate.com.
SeaBOARD
SeaBOARD is a computer bulletin board system (BBS) that contains
information about Seagate's disc and tape drive products and is
available 24 hours daily. Set your communications software to eight
data bits, no parity and one stop bit (8-N-1). SeaBOARD phone numbers
are listed in the following table.
BBS Location Modem number
United States Disc: 408-434-1080; Tape: 408-456-4415
England 44-1628-478011
France 33 1-48 25 35 95
Germany 49-89-140-9331
Singapore 65-292-6973
Thailand 662-531-8111
Australia 61-2-9756-2359
Taiwan 886-2-719-6075
Seagate CompuServe forum
Online technical support for Seagate products is available on
CompuServe. To access our technical support forum, type go seagate.
This forum provides information similar to that found on SeaBOARD.
In addition, you can type questions or browse through previous
questions and answers on the forum messages.
Seagate Technology FAX services
SeaFAX
You can use a touch-tone telephone to access Seagate's automated FAX
system to receive technical support information by return FAX. This
service is available 24 hours daily.
Location Telephone number
United States 1-800-SEAGATE or 408-456-4496
England 44-1628-894084
Australia 61-2-9756-5170
Seagate technical support FAX
You can FAX questions or comments to technical support specialists 24
hours daily. Responses are sent during business hours.
Location FAX number
United States 408-944-9120
England 44-1628-890660
France 33 1-46 04 42 50
Germany 49-89-1430-5100
Australia 61-2-9725-4052
Singapore 65-293-4722
Hong Kong 852-2368 7173
Taiwan 886-2-715-2923
Korea 82-2-556-7294/4251
Seagate technical support
You can talk to a technical support specialist during business hours
Monday through Friday for one-on-one technical help. Before calling,
note your system configuration and drive model number (STxxxx). There
are several technical support phone numbers available for various
Seagate products.
Location Telephone number
United States Please dial 1-800-SEAGATE for the specific product
telephone number.
(6:00 A.M. to 11:15 A.M., 12:30 P.M. to 5:00 P.M.,
Pacific time, M-F)
England 44-1628-894083 (10:00 A.M. to 1:00 P.M., 2:00 P.M. to
5:00 P.M., M-F)
France 33 1-41 86 10 86 (9:30 A.M. to 12:30 P.M., 2:00
P.M. to 5:00 P.M., M-F)
Germany Disc: 49-89-140-9332; (9:30 A.M. to 12:30 P.M., 2:00
P.M. to 4:00 P.M., M-F)
Tape: 49-89-140-9333
Australia 61-2-9725-3366 (9:00 A.M. to 5:00 P.M., M-F)
Singapore 65-290-3998 (9:00 A.M. to 12:00 P.M., 2:00
P.M. to 5:00 P.M., M-F)
Hong Kong 852-2368 9918
Taiwan 886-2-514-2237
Korea 82-2-556-8241
SeaTDD 408-944-9121
Using a telecommunications device for the deaf (TDD), you can send
questions or comments 24 hours daily and exchange messages with a
technical support specialist between 6:00 A.M. to 11:15 A.M. and
12:30 P.M. to 5:00 P.M. (Pacific time) Monday through Friday.
Customer Service Centers
Seagate direct OEM, Distribution, System Integrator and Retail
customers should contact your Seagate Service Representative for
warranty information. Other customers contact your place of
purchase. Seagate offers comprehensive customer support for all
Seagate drives. Seagate customer service centers are the only
facilities authorized to service Seagate drives. These services are
available worldwide.
Location Telephone number FAX number
United States 1-800-468-3472; 405-949-6740
Other Americas
(Canada & Brazil) 405-949-6706; 405-949-6738
Mexico 525-546-6965; 525-546-4888
Europe, Middle
East & Africa 31-2065-43300; 31-2065-34320
Asia Pacific &
Australia 65-485-3595; 65-485-4980
Japan 81-3-5462-2904; 81-3-3462-2979
Seagate, Seagate Technology and the Seagate logo are registered
trademarks of Seagate Technology, Inc. SeaFAX, SeaFONE, SeaBOARD,
SeaTDD, SeaNET, Medalist and DiscWizard are either trademarks or
registered trademarks of Seagate Technology, Inc. or one of its
subsidiaries. All other trademarks or registered trademarks are the
property of their respective owners.
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