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Hard Drive: SEAGATE: ST31200WD 1052MB 3.5"/SL SCSI2 D/W




S T 3 1 2 0 0 W D    SEAGATE
NO MORE PRODUCED                                      Native|  Translation
                                                      ------+-----+-----+-----
Form                 3.5"/SLIMLINE         Cylinders    2626|     |     |
Capacity form/unform  1052/ 1258 MB        Heads           9|     |     |
Seek time   / track  10.0/ 1.5 ms          Sector/track     |     |     |
Controller           SCSI2 DI/WI/FAST      Precompensation
Cache/Buffer           256 KB SEGMENTED    Landing Zone
Data transfer rate    5.000 MB/S int       Bytes/Sector      512
                     20.000 MB/S ext SYNC
Recording method     RLL 1/7                        operating  | non-operating
                                                  -------------+--------------
Supply voltage     5/12 V       Temperature *C         5 50    |    -40 70
Power: sleep              W     Humidity     %                 |
       standby            W     Altitude    km                 |
       idle           6.7 W     Shock        g                 |
       seek               W     Rotation   RPM      5411
       read/write         W     Acoustic   dBA
       spin-up            W     ECC        Bit
                                MTBF         h     500000
                                Warranty Month        60
Lift/Lock/Park     YES          Certificates     CSA,FCC,IEC950,UL1950,VDE

Layout

SEAGATE ST31200W/WD 3620W INSTALLATION GUIDE 77767468, REV.B 5/94

  +---------------------------------------------------------+
  |                                                         |XX1
  |                                                         |XXPower
  |                                                         |1-+
  |                                                         || J5
 ++LED                                                      || |
 ++                                                         |+-+
  |                                                         |+1+
  |                                                         ||X|I/O
  |                                                         ||X|
  |                                                         ||X|
  |                                                         ||X|J1
  |                                                         ||X|
  |+-+                                                      ||X|
  || |J6                                                    ||X|
  |+-1                                8--------1            ||X|
  |                                   +--------+J2          |+-+
  +---------------------------------------------------------+

Jumpers

SEAGATE ST31200W/WD 3620W INSTALLATION GUIDE 77767468, REV. B 5/94

Jumper Setting
==============

   REAR VIEW                             +------ 5V
                                         | +---- GND
     (TOP)                               | | +-- GND
      34                   1         1   | | | + 12V
      +---------------------+  +-J5---+ +-------+
  ----+|||||||||||||||||||||+--+::::::+-+O O O O+-
      +---------------------+  +------+ +-------+
      68pin I/O Cable           ||||||    Power   SCSI ID = 0 (none)
      Connection                |||||+----------- SCSI ID = 1
                                ||||+------------ SCSI ID = 2
                                |||+---------+--- SCSI ID = 4 or pin-6
                                |||          +--- REFIND+
                                ||+-------------- SCSI ID = 8
                                |+--------------- pin-10 GND
                                +---------------- pin-11 +5V

 J5  SCSI ID
 -----------
   +----------+-------------------------------+
   | SCSI ID  |       Jumper Location         |
   |          |             PINS              |
   |          |  7-8  |  5-6  |  3-4  |  1-2  |
   +----------+-------+-------+-------+-------+
   |    0     | OPEN  | OPEN  | OPEN  | OPEN  |
   +----------+-------+-------+-------+-------+
   |    1     | OPEN  | OPEN  | OPEN  | CLOSED|
   +----------+-------+-------+-------+-------+
   |    2     | OPEN  | OPEN  | CLOSED| OPEN  |
   +----------+-------+-------+-------+-------+
   |    3     | OPEN  | OPEN  | CLOSED| CLOSED|
   +----------+-------+-------+-------+-------+
   |    4     | OPEN  | CLOSED| OPEN  | OPEN  |
   +----------+-------+-------+-------+-------+
   |    5     | OPEN  | CLOSED| OPEN  | CLOSED|
   +----------+-------+-------+-------+-------+
   |    6     | OPEN  | CLOSED| CLOSED| OPEN  |
   +----------+-------+-------+-------+-------+
   |    7     | OPEN  | CLOSED| CLOSED| CLOSED|
   +----------+-------+-------+-------+-------+
   |    8     | CLOSED| OPEN  | OPEN  | OPEN  |
   +----------+-------+-------+-------+-------+
   |    9     | CLOSED| OPEN  | OPEN  | CLOSED|
   +----------+-------+-------+-------+-------+
   |   10     | CLOSED| OPEN  | CLOSED| OPEN  |
   +----------+-------+-------+-------+-------+
   |   11     | CLOSED| OPEN  | CLOSED| CLOSED|
   +----------+-------+-------+-------+-------+
   |   12     | CLOSED| CLOSED| OPEN  | OPEN  |
   +----------+-------+-------+-------+-------+
   |   13     | CLOSED| CLOSED| OPEN  | CLOSED|
   +----------+-------+-------+-------+-------+
   |   14     | CLOSED| CLOSED| CLOSED| OPEN  |
   +----------+-------+-------+-------+-------+
   |   15     | CLOSED| CLOSED| CLOSED| CLOSED|
   +----------+-------+-------+-------+-------+

RIGHT SIDE VIEW

     +-J1                                  TOP (HDA)
     |X+------------+--------+-----PWA------------------Front of drive
     +-+            |12345678|J2
                    +--------+
 TP +Terminator PWR -+||||||+- RESERVED                   RES
 TP +Terminator PWR --+||||+-- Start Delay (12 secs * ID) DS
 TE |  Enable T-Res ---+||+--- Motor Start                ME
 PE | Parity Enable ----++---- Write Protect              WP
    |
    |
  Terminator Power-source Table
  -----------------------------
  1 2             1 2             1 2
 +----           +----           +----
 |X o            |o X            |o o
 |X o            |o X            |xxx
 +------         +------         +-------
 Drive Supplies  Drive Supplies  Bus Supplies
 Bus             Own             Drive

 TE     (Applies to "W" models only)
 ON     With the jumper installed, the Onboard (nonremovable)
        terminator circuits are enabled (connected to the I/O lines).
        Default is jumper installed.
 OFF    Terminator circuits not connected to I/O lines.

 TP  TP (Not applicable to "WC" model drives)
 OFF OFF No terminator power is connected to drive terminators or
         SCSI bus I/O pin 26.
 ON  OFF Drive supplies its own terminator power only. Jumper on
         this position is factory default.
 OFF ON  Drive supplies power to I/O pin 26 of SCSI bus; none to
         internal terminators. When drives have differential I/O
         circuits a jumper on the right TP position may be needed
         to power external terminator. The "WD" drive has
         differential I/O circuits which have no terminator
         circuits on the drive.
 ON   ON Drive supplies terminator power to itself (internal
         connection) and to I/O pin 26 of SCSI bus. This is a legal
         jumper setting.

 TP Position A
 ON      This horizontally positioned jumper across the two TP
         positions nearest PCB edge, connects terminator power
         from SCSI bus I/O pin 26 to the drive's internal terminators
         (for single-ended I/O only).
 OFF     See above explanations for TP jumpers.

Terminator resistor packs
-------------------------
As a factory installed option, Hawk 1LP family model "W" drives can
have terminator resistor packs that are permanently installed, but
can be enabled or disabled by jumper plug. If you are installing a
single drive, the terminator resistor packs must remain enabled. If
you are installing multiple hard disc drives, disable the termina-
tion resistor packs from all the drives but the one connected to
the end of the SCSI I/O cable.

Hawk 1LP family "W" model drives have terminator resistor packs that
are permanently installed, but can be enabled or disabled by jumper
plug. If you are installing a single drive, the terminator resistor
packs must remain enabled. If you are installing multiple hard disc
drives, disable the termination resistor packs from all the drives
but the one connected to the end of the SCSI I/O cable.

Model numbers that end in "WD" have differential I/O circuits and
these drives and "WC" model drives have no provisions for
terminators on the drive PCB. The system manufacturer must provide
some external means of I/O line termination. The Hawk 1LP family
"W/WD" model drives can provide power for external terminators if
the TP jumper is installed on the last position on the right end
of J2.

 FRONT VIEW                                   J6
                TOP (HDA)                  +-----1+
 -------PWA--------------------------------+::::::+---
              ++                           +------+  SCSI ID = 0 none
              ++LED            pin-11 +5V --+||||+-- SCSI ID = 1
                               pin-10 GND ---+||+--- SCSI ID = 2
                           SCSI ID = 8 or -+--++--+- SCSI ID = 4 or
                           pin-8 BUSY     -+      +- pin-6 REFIND+

NOTE
If these ID jumper are used, the ID jumpers J5 ARE NOT USED!!!!!

 J6  SCSI ID
 -----------
   +----------+-------------------------------+
   | SCSI ID  |       Jumper Location         |
   |          |             PINS              |
   |          |  7-8  |  5-6  |  3-4  |  1-2  |
   +----------+-------+-------+-------+-------+
   |    0     | OPEN  | OPEN  | OPEN  | OPEN  |
   +----------+-------+-------+-------+-------+
   |    1     | OPEN  | OPEN  | OPEN  | CLOSED|
   +----------+-------+-------+-------+-------+
   |    2     | OPEN  | OPEN  | CLOSED| OPEN  |
   +----------+-------+-------+-------+-------+
   |    3     | OPEN  | OPEN  | CLOSED| CLOSED|
   +----------+-------+-------+-------+-------+
   |    4     | OPEN  | CLOSED| OPEN  | OPEN  |
   +----------+-------+-------+-------+-------+
   |    5     | OPEN  | CLOSED| OPEN  | CLOSED|
   +----------+-------+-------+-------+-------+
   |    6     | OPEN  | CLOSED| CLOSED| OPEN  |
   +----------+-------+-------+-------+-------+
   |    7     | OPEN  | CLOSED| CLOSED| CLOSED|
   +----------+-------+-------+-------+-------+
   |    8     | CLOSED| OPEN  | OPEN  | OPEN  |
   +----------+-------+-------+-------+-------+
   |    9     | CLOSED| OPEN  | OPEN  | CLOSED|
   +----------+-------+-------+-------+-------+
   |   10     | CLOSED| OPEN  | CLOSED| OPEN  |
   +----------+-------+-------+-------+-------+
   |   11     | CLOSED| OPEN  | CLOSED| CLOSED|
   +----------+-------+-------+-------+-------+
   |   12     | CLOSED| CLOSED| OPEN  | OPEN  |
   +----------+-------+-------+-------+-------+
   |   13     | CLOSED| CLOSED| OPEN  | CLOSED|
   +----------+-------+-------+-------+-------+
   |   14     | CLOSED| CLOSED| CLOSED| OPEN  |
   +----------+-------+-------+-------+-------+
   |   15     | CLOSED| CLOSED| CLOSED| CLOSED|
   +----------+-------+-------+-------+-------+

SCSI address selection
----------------------
On "W" and "WD" model drives, make sure that the SCSI bus address
jumper(s) are properly set for the bus address assigned to the
drive. Typically the primary boot device is set to ID 0, and the
subsequent SCSI drives are jumpered in ascending order. Bus
addresses 0 through 14 should be used (the host adapter usually
uses address 15). If the drive "Busy" LED shows no ON/OFF activity
when the host is trying to communicate with it, an incorrect bus
address selection at the drive should be suspected.

On "WC" model drives the SCSI ID can be and presumably will be,
set over the 80 pin interface by the host computer. Unless directed
to do so by the system documentation, no jumpers should be installed
for address selection. On "WC" model drives, the host system also
has complete control over motor start functions, so no Motor Start
or Delayed Motor Start Jumpers should be installed.

Read/Write head autopark
------------------------
Seagate disc drives described herein mentioned in this drive park
the heads automatically at power off. This feature requires no
operator intervention.

Optional parity bit enable
--------------------------
Some systems require parity bit checking. Consult the system
documentation for the specific requirements. Jumper installed enables
parity reporting by the SCSI bus.

Write precompensation and reduced write current
-----------------------------------------------
Not required on Seagate SCSI Interface drives covered by this manual.

Drive configuration
-------------------
Each disc drive has option select header connectors on the back, side
and front where jumper plugs are installed to select the way that
the drive is to be configured or to select its ID on the I/O bus.
Some host systems have a remote drive ID selection capability.

"W/WD" family 68 pin SCSI I/O drives
------------------------------------
On Hawk 1LP family "W/WD" drives either J6 (on the front of the
drive) or J1-auxiliary (at the rear, next to the DC Power connector)
may be used to set the drive ID. To avoid possible incorrect ID
setting, do not use both J1-auxiliary and J6 for ID selection.
The following figures show where these headers are located on the
different drives covered by this manual.

J2 Jumper Block
---------------
RES
OFF ON Reserved. Default is no jumper installed.

 DS  ME
 OFF OFF Spindle starts immediately after power up - Default setting.
 OFF ON  Drive spindle does not start until Start Unit command
         received from host.
 ON  OFF Spindle Startup is delayed by SCSI ID times 12 seconds after
       power is applied, i.e., drive 0 spindle starts immediately
         when DC power connected, drive 1 starts after 12 second
         delay, drive 2 starts after 24 second delay, etc.
 ON  ON  Drive spindle starts when Start Unit command received from
         host. Delayed start feature is overridden and does not apply
         when ME jumper is installed.

 WP
 ON     Entire drive is write protected.
 OFF    Drive is not write protected. Default is no WP jumper
        installed.

 PE
 ON     Parity checking and parity error reporting by the drive is
        enabled. Default is PE jumper installed.
 OFF    Drive does not report result of parity checking to host.

Drive ID on SCSI Bus
--------------------
The drive ID is binary coded positionwise i.e., jumper in position
A3 is drive ID 8, in position A2 is ID 4, position A1 is ID 2
position A0 is ID 1 and no jumpers is ID 0. Default is ID = 0.

Either J1-auxiliary or J6 may be used to select drive ID.
Both should not be used at the same time, because at some future
time when the ID is changed the user could fail to configure both
J1-auxiliary and J6 the same. Default is ID = 0.

On "WC" models the A3, A2, A1, A0 signals are on J6 and in the
80 pin J1 connector. Both should not be used to establish drive ID.

 SSP
 Used only as a cable connection for the reference index signal
 (REFIND+) (J6 Pin 6, bottom) for sync spindle feature. J6 pin 10 is
 GRD. Installing a jumper between pins 5 and 6 will cause an erroneous
 drive ID indication.

BUSY
Connection for optional external Drive Busy indicator.

Install

SEAGATE ST31200W/WD/WC/3620W INSTALLATION GUIDE 77767468 REV. B 5/94

Notes on installation
=====================

Installation direction
----------------------

     horizontally                           vertically
   +-----------------+             +--+                       +--+
   |                 |             |  +-----+           +-----+  |
   |                 |             |  |     |           |     |  |
 +-+-----------------+-+           |  |     |           |     |  |
 +---------------------+           |  |     |           |     |  |
                                   |  |     |           |     |  |
                                   |  |     |           |     |  |
 +---------------------+           |  +-----+           +-----+  |
 +-+-----------------+-+           +--+                       +--+
   |                 |
   |                 |
   +-----------------+

The drive will operate in all axis (6 directions).

Disc drive mounting
-------------------
Do not touch the connector pins or any PCB components without
observing static-discharge precautions. Always handle the drive by
the frame only.

The drive may be mounted in any orientation.

 - Verify that all connections between the drive and the host system
   are correctly installed. Most cables have a contrasting color
   stripe indicating pin 1.

Do not power up the host system until the drive is mounted and the
system cover is replaced.

- Connect DC power connector to the drive ("W/WD" models only).

- Replace the Host System cover.

- Turn on DC power.

 - Boot the system from the floppy drive or from a previously
   installed harddrive if there is one.

- Proceed with drive setup of the new hard drive.

Drive configuration
-------------------
Select those drive features that are appropriate to install the
drive in the system. In "W/WD" models this is done by installing
or removing user configuration jumpers found on the drive PCB. For
"WC" models, some of the configuration parameters can be set over
the 80 pin interface.

Mechanical installation
-----------------------
After setting up the drive configuration the drive must be
mechanically installed into the host system and the power and I/O
cables attached. Previously mentioned precautions should be observed.

SCSI interface cable connection
-------------------------------
The Hawk 1LP family wide drives are SCSI interface drives. System
connection on "W" and "WD" models is via a 68 pin SCSI connector.
System connection for "WC" models is via an 80 pin SCSI and DC power
connector. The "WC" model plugs directly into a PCB or bulkhead
mounted mating 80 pin connector. Some cables have a contrasting
color stripe on one edge to indicate pin 1. On the Hawk 1LP wide
drives the I/O connector is keyed by virtue of its shape. There
is only one way it can mate with the mating input connector.
Strain relief is recommended at the cable in drives using
cables. Do not block system cooling air flow in routing of cables.

Grounding
---------
Signal ground (PCB) and HDA ground are connected together in the
Hawk 1LP wide drives and cannot be separated by the user. The
equipment in which the drive is mounted is connected directly to
the HDA and PCB with no electrically isolating shock mounts. If
it is desired for the system chassis to not be connected to the
HDA/PCB ground, the systems integrator or user must provide a
nonconductive (electrically isolating) method of mounting the
drive in the host equipment.

Features

SEAGATE ST31200W/WD/WC/3620W INSTALLATION GUIDE 77767468 REV. B 5/94

Introduction
------------
This manual is organized to assist you in the installation and
operation of your Seagate Hawk 1LP (wide bus) family disc drive.
Family models are listed in the Product Information section. It
also provides information to aid in obtaining service for the drive.
The Hawk 1LP (wide) family drives have a 16 bit data interface.

Before attempting any installation, please read through all
applicable sections of this document, including all warnings
and cautions.

Warning. This equipment generates, uses, and can radiate radio
frequency energy and if not installed and used in accordance with
these instructions, may cause interference to radio communications.

Electromagnetic interference (EMI) considerations
The drive(s) described herein, as delivered, are designed for system
integration and installation into a suitable enclosure prior to use.
As such, the drive(s) described herein are supplied as a subassembly
and are not subject to Subpart J of Part 15 of the FCC Rules
and Regulations nor the Radio Interference Regulations of the
Canadian Department of Communications. However, the unit has been
tested using proper shielding and grounding and found to be compliant
with the Class A limits of the FCC Rules and the Regulations of the
Canadian Department of Communications.

The physical design characteristics of the drive(s) described herein,
serve to minimize EMI radiation when installed in an enclosure that
provides reasonable shielding. As such, the drive(s) are capable of
meeting the Class B limits of the FCC Rules and the Regulations of
the Canadian Department of Communications.

Note. It is the end users' responsibility to assure that the drive(s)
described herein meet the appropriate EMI requirements of their
system.

Shielded I/O cables may be required if the enclosure does not provide
adequate shielding. If I/O cables are external to the enclosure,
shielded cables should be used, with the shields grounded to the
enclosure and to the host controller.

Before you begin
----------------
Verify that the system is switched off and disconnected from main
power before any installation is attempted.
Protect yourself, the drive, and your valuable programs and data by
reading the following cautions and warnings.

 - Do not tamper with sealed top cover. Doing so voids your warranty.
   The drive contains no user serviceable components.

- Visually inspect the shipping container for any obvious damage.

 - Verify all parts listed on shipping bill are received with the
   equipment. Discrepancies or damage should be reported to the
   shipping company.

 - Inspect drive for possible shipping damage. All claims of this
   type should be filed promptly with the transporter involved. Save
   original packing materials to be used when reshipping.

 - When transporting or shipping a drive or system, please ensure that
   they are correctly packed in original Seagate approved (or equiva-
   lent) container and shipped via an airride carrier experienced in
   handling computer equipment.

 - Do not unpack drive from its static shielded bag until you are
   ready to install it in the system.

- Always handle the drive by the frame or casting.

 - Do not touch Printed Circuit Board (PCB) or the I/O connector
   pins.

- Never apply pressure to the PCB or to the drive top cover

CAUTION!
The circuit assemblies and components contained in this equipment
can be degraded or destroyed by Electrostatic Overstress (EOS) or by
Electrostatic Discharge (ESD).

Static electrical charges can accumulate quickly on personnel,
clothing and synthetic materials. The electrostatic fields due to
these charges when brought in close proximity to susceptible circuit
assemblies and components, can result in degraded reliability or
immediate failure of the affected component or assembly.

To insure optimum reliable equipment operation, it is required that
technical support personnel discharge themselves by wearing a ground-
ing strap around the wrist and be connected to a grounding terminal
while working in the vicinity of, and while handling EOS/ ESD
susceptible assemblies/parts. If unavailable, ground yourself
frequently by touching the metal chassis of the system before handl-
ing any components (this helps only if the system is connected to a
ground). Avoid static inducing carpeted areas. This procedure is
especially important when handling printed circuit boards (PCB's).

 Safety instructions
 -------------------
 1. The disc drive(s) are to be installed in a customer supplied
    enclosure where the surrounding air does not exceed 50*C.

 2. Four (4) 6-32 UNC-2A screws are required for installation. Maximum
    screw length into side of drive is 0.15 inches (3.81 mm). Maximum
    screw length into bottom is 0.20 in. (5.08 mm). Maximum screw
    tightening torque is 6.0 in-lb (.675 NM) with minimum thread
    engagement of 0.12 in (3.0 mm).

 3. The power supply must satisfy the safety requirements for SELV
    (Safety Extra Low Voltage) circuits.

4. Service is to be provided by trained Seagate service personnel.

 5. The incorporation of the disc drives listed in this guide into a
    customer enclosure must meet the appropriate safety requirements
    of the country in which it is used (e.g. UL 1950, CAN/CSA-C22.2
    No. 950-M89, DIN VDE 0805/05.90 and EN60950: 1988 (IEC 950).

Note. Power must be off when connecting or disconnecting.

CMOS configuration
------------------
SCSI drives should not be defined in the CMOS. The SCSI host adapter
uses its own BIOS to handle the Input/Output procedures. The CMOS
setting for SCSI drive is either drive type zero, or the no drive
installed option.

Low-Level formatting
--------------------
All Hawk 1LP wide family drive models are low-level formatted at
the factory and do not require this step during installation. If
an installed drive is low-level formatted, all user data will be
lost.

Note: Seagate Technology assumes no liability for lost user data.

Partitioning and high level formatting
--------------------------------------
A drive can be subdivided into "partitions" which behave as
individual drives within the system. Consult the system documentation
for instructions on partitioning and high level formatting.

Information is also available in bookstores and libraries.

CAUTION
- Handle drive with care. Do not drop, or bump hard.

 - Never remove the cover of these disc drives. Servicing items in
   the sealed HDA (heads, media, actuator, etc.) require special
   facilities. The drive contains no user purchasable parts or PCBs.

- Opening the sealed HDA voids the drive warranty.

 - Applying a soldering device to the components on the PCB voids
   the drive warranty.

 - Do not connect or disconnect cables without first removing power
   from the drive.

 - Place drive on a flat, static dissipative surface and handle with
   extreme care. Always follow all EOS/ ESD precautions to avoid
   damage to the electrical assemblies.

Warranty: Contact your Seagate Authorized Distributor, Dealer or
other purchase source for warranty information.

Initial setup information
-------------------------
For the initial setup connect the cables or plug into a mounted
connector (if applicable), set the drive ID on the bus and enable or
disable the I/O line terminator resistor packs (Hawk 1LP family "W"
models only). These procedures are described in paragraphs following.
Note whether drive model number ends in W, WD or WC.

SCSI interface drives
---------------------
The SCSI interface handles both drive geometry and defect management
internally. The "no drive installed" option is selected for systems
with SCSI drives.

All SCSI interface drives are low-level formatted at the factory.
You may wish to low-level format the drive to optimize its perform-
ance for your system. Consult the controller documentation for
information on low-level formatting. Partitioning and high-level
formatting can be done through DOS by way of the FDISK utility for
partitioning, and FORMAT for high-level formatting. Consult your
DOS manual for FORMAT and FDISK command options.

General

SEAGATE SUPPORT SERVICES

Seagate Technology
------------------
Technical Support Services
If you need assistance installing your drive, consult your dealer.
Dealers are familiar with their unique system configurations and can
help you with system conflicts and other technical issues. If you
need additional assistance with your Seagate(r) drive or other
Seagate products, use one of the Seagate technical support services
listed below.

SeaFONE at 1-800-SEAGATE (1-800-732-4283)
Seagate's 800 number allows toll-free access to automated self-help
services, providing answers to commonly asked questions,
troubleshooting tips and specifications for disc drives and tape
drives. This service is available 24 hours daily and requires a
touch-tone phone. If you need to speak to a technical support
engineer, dial this number and listen to the options for technical
support. (International callers can also reach this automated
self-help service by dialing 408-456-4496).

Seagate Technology online services
Using a modem, you can obtain troubleshooting tips, free utility
programs, drive specifications and jumper settings for Seagate's
entire product line. You can also download software for installing
and analyzing your drive.

SeaNET
You can obtain technical information on Seagate drives, Seagate
software and much more over the Internet from Seagate's World Wide
Web home page (http://www.seagate.com) or Seagate's ftp server
(ftp://ftp.seagate.com).

You may also send E-mail with your questions to DiscSupport@
Seagate.com or TapeSupport@Seagate.com.

SeaBOARD
SeaBOARD is a computer bulletin board system (BBS) that contains
information about Seagate's disc and tape drive products and is
available 24 hours daily. Set your communications software to eight
data bits, no parity and one stop bit (8-N-1). SeaBOARD phone numbers
are listed in the following table.

BBS Location Modem number
United States Disc: 408-434-1080; Tape: 408-456-4415
England 44-1628-478011
France 33 1-48 25 35 95
Germany 49-89-140-9331
Singapore 65-292-6973
Thailand 662-531-8111
Australia 61-2-9756-2359
Taiwan 886-2-719-6075

Seagate CompuServe forum
Online technical support for Seagate products is available on
CompuServe. To access our technical support forum, type go seagate.
This forum provides information similar to that found on SeaBOARD.
In addition, you can type questions or browse through previous
questions and answers on the forum messages.

Seagate Technology FAX services
SeaFAX
You can use a touch-tone telephone to access Seagate's automated FAX
system to receive technical support information by return FAX. This
service is available 24 hours daily.
Location Telephone number
United States 1-800-SEAGATE or 408-456-4496
England 44-1628-894084
Australia 61-2-9756-5170

Seagate technical support FAX
You can FAX questions or comments to technical support specialists 24
hours daily. Responses are sent during business hours.
Location FAX number
United States 408-944-9120
England 44-1628-890660
France 33 1-46 04 42 50
Germany 49-89-1430-5100
Australia 61-2-9725-4052
Singapore 65-293-4722
Hong Kong 852-2368 7173
Taiwan 886-2-715-2923
Korea 82-2-556-7294/4251

Seagate technical support
You can talk to a technical support specialist during business hours
Monday through Friday for one-on-one technical help. Before calling,
note your system configuration and drive model number (STxxxx). There
are several technical support phone numbers available for various
Seagate products.

 Location          Telephone  number
 United States Please dial 1-800-SEAGATE for the specific product
               telephone number.
               (6:00 A.M. to 11:15 A.M., 12:30 P.M. to 5:00 P.M.,
               Pacific time, M-F)
 England       44-1628-894083 (10:00 A.M. to 1:00 P.M., 2:00 P.M. to
               5:00 P.M., M-F)
 France        33 1-41 86 10 86 (9:30 A.M. to 12:30 P.M., 2:00
               P.M. to 5:00 P.M., M-F)
 Germany       Disc: 49-89-140-9332; (9:30 A.M. to 12:30 P.M., 2:00
               P.M. to 4:00 P.M., M-F)
               Tape: 49-89-140-9333
 Australia     61-2-9725-3366 (9:00 A.M. to 5:00 P.M., M-F)
 Singapore     65-290-3998 (9:00 A.M. to 12:00 P.M., 2:00
               P.M. to 5:00 P.M., M-F)
 Hong Kong     852-2368 9918
 Taiwan        886-2-514-2237
 Korea         82-2-556-8241

SeaTDD 408-944-9121
Using a telecommunications device for the deaf (TDD), you can send
questions or comments 24 hours daily and exchange messages with a
technical support specialist between 6:00 A.M. to 11:15 A.M. and
12:30 P.M. to 5:00 P.M. (Pacific time) Monday through Friday.

Customer Service Centers
Seagate direct OEM, Distribution, System Integrator and Retail
customers should contact your Seagate Service Representative for
warranty information. Other customers contact your place of
purchase. Seagate offers comprehensive customer support for all
Seagate drives. Seagate customer service centers are the only
facilities authorized to service Seagate drives. These services are
available worldwide.

Location Telephone number FAX number
United States 1-800-468-3472; 405-949-6740
Other Americas
(Canada & Brazil) 405-949-6706; 405-949-6738
Mexico 525-546-6965; 525-546-4888
Europe, Middle
East & Africa 31-2065-43300; 31-2065-34320
Asia Pacific &
Australia 65-485-3595; 65-485-4980
Japan 81-3-5462-2904; 81-3-3462-2979

Seagate, Seagate Technology and the Seagate logo are registered
trademarks of Seagate Technology, Inc. SeaFAX, SeaFONE, SeaBOARD,
SeaTDD, SeaNET, Medalist and DiscWizard are either trademarks or
registered trademarks of Seagate Technology, Inc. or one of its
subsidiaries. All other trademarks or registered trademarks are the
property of their respective owners.













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