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6-8] How do I get customer support for bundled recording software?




Description

This article is from the CD-Recordable FAQ, by Andy McFadden (fadden@fadden.com) with numerous contributions by others.

6-8] How do I get customer support for bundled recording software?

(2000/03/30)

When you buy retail software, you are paying for a license to use the program.
Generally you are also paying for customer support that is provided at
little or no additional charge.

When you buy a drive with bundled software, you are buying a version of the
program for which customer support fees have not been paid. The software
was provided to the hardware vendor at a reduced cost, so that the price
of the package you buy is lower than the price of the drive plus the price
of the software.

If you go to the store and buy the latest version of Fubar Software's Disc
Writing Thing, you should contact Fubar Software for customer support. If you
buy a new Frobozzco 12X SkyWriter that comes bundled with Disc Writing Thing,
you will most likely be expected to contact Frobozzco with any problems you
may have, because Fubar Software isn't being compensated for support costs.




 

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