This article is from the CD-Recordable FAQ, by Andy McFadden (firstname.lastname@example.org) with numerous contributions by others.
There are many possible reasons for this. Most people are quick to blame
the software, but sometimes the problem is elsewhere in their system.
First things first: make sure you have the latest version of the software
that is available. Perhaps you have found a bug that has already been
If you have overclocked your system, or tweaked it in a way that gains
performance at the expense of reliability, un-tweak it and try again.
Under Windows, make sure your ASPI layer is up to date. See (4-44).
Also under Windows, look for \Windows\System\Iosubsys\scsi1hlp.vxd.
If it's there, rename it to "scsi1hlp.vx_", so it won't get loaded.
Reboot and try again. (This file is required for compatibility with some
old SCSI hard drives. Occasionally it can intefere with other things.)
If your system looks good, contact the appropriate customer support center.
If you bought the software retail, contact the company who developed the
software. If it came with something else, and was distributed as an "OEM"
version, you may need to contact the vendor you got it from instead (see
section (6-8) for an explanation).