This article is from the Frequently Asked Questions for Linux, the Free/Open Source UNIX-like operating system kernel that runs on many modern computer systems. Maintained by David C. Merrill with numerous contributions by others. (v1.0).
Try to find the author or developer of whatever program or component is causing you difficulty. If you have a contact point for your Linux distribution, you should use it.
Please put everything in your E-mail message that you would put in a posting asking for help.
Finally, remember that, despite the fact that most of the Linux community are very helpful and responsive to E-mailed questions, you're likely asking for help from unpaid volunteers, so you have no right to expect an answer.