20.10 How do I contact the manufacturer of XXXXX? How do I get repair service on XXXXX? How do I get replacement parts?
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This article is from the rec.audio.* FAQ, by with numerous contributions by Bob Neidorff others.
20.10 How do I contact the manufacturer of XXXXX? How do I get repair service on XXXXX? How do I get replacement parts?
Some magazines publish lists of contact phone numbers for the
manufacturers of equipment. In the US, Consumer Reports has a
small listing in each issue and a more comprehensive listing
in their March issue. Also, Audio Magazine has an exhaustive
listing in their October "Equipment Directory". In Europe, look
in "What HiFi?".
You can find many addresses by reading ads in hifi magazines.
You can also find out by asking at your friendly local hifi
shop, especially if you've built up a relationship with them.
There is a book called the "Electronics Industry Telephone
Directory". It comes out yearly and is available in some
libraries. Many reps from parts distributors pass them out for
free. If you want a copy and are willing to pay for it, call
Harris Publishing, 800-888-5900 or 216-425-9000.
The directory of the Electronic Industries Association is
similarly useful. You can reach the EIA at 202-457-4900.
A good source for parts and service is often the manufacturer's
repair center. The best way to locate one near you is to look
at the literature which came with your equipment when it was
new. Failing that, see the ideas mentioned above in 19.10.
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