This article is from the Problem Management Tools FAQ, by Dave Eaton firstname.lastname@example.org with numerous contributions by others.
TrackWise from Sparta Systems, Inc., is a highly customizable and
powerful tracking tool for PCs running MS Windows. It can implement
defect tracking, change request management (CRM), customer complaints,
and many others. It uses standard SQL relational database systems
(RDBMS). Querying, performing quick searches and report generation is
performed via point-and-click. No formal "query language" is required.
A supplier WWW site is available at http://www.sparta-sys.com