This article is from the Problem Management Tools FAQ, by Dave Eaton firstname.lastname@example.org with numerous contributions by others.
Software with Brains, Inc.'s SWBTracker is bug tracking and release
management software for small- to medium-sized software development
companies. It supports multiple users, customizable defect
classifications, automatic e-mail notifications, customizable reports
and queries, and defect submissions by remote users. A supplier WWW
site is available at http://www.softwarewithbrains.com/