This article is from the Problem Management Tools FAQ, by Dave Eaton firstname.lastname@example.org with numerous contributions by others.
The configuration management tool PCMS Dimensions PVCS by MERANT
(formed by the combination of Micro Focus and Intersolv) includes an
embedded software development process management capability which can
be used for problem management. Based on an Oracle database engine, it
is SQL compliant. Reports are that the system as a whole is very
bureaucratic and time-consuming, adding a lot of overhead to the
development process that couldn't be justified by the rewards. These
comments have been disputed by several others in the newsgroup who
claim PVCS Dimensions imposes no more process overhead than the
user/organization has itself chosen to use. The organizational
policies are definable within the PVCS Dimensions "control plan".
Interactions with other tools is limited but being improved. It is
integrated with a graphical desktop in Digital's COHESION Team/SEE.