This article is from the Problem Management Tools FAQ, by Dave Eaton firstname.lastname@example.org with numerous contributions by others.
NeumaCM+ from Neuma Technology Corporation provides a comprehensive
problem reporting and tracking system. This problem tracking
application may be used as a standalone system, or it may be fully
integrated with your complete NeumaCM+ application suite. A problem
can be defined as a deficiency in a product or process that represents
a deviation from the product, requirement or specification. For any
problem entered in NeumaCM+, the system tracks critical information
such as who originated the problem, the status and priority of the
problem, and the description. NeumaCM+ maintains a full audit trail of
all actions relates or associated to that problem report. It can be
highly customized by the user. A web interface is also available. A
supplier WWW site is available at http://www.neuma.com.