This article is from the Problem Management Tools FAQ, by Dave Eaton email@example.com with numerous contributions by others.
It is impossible to provide user's comments concerning all the
available tools. A brief summary of the tools mentioned most
frequently on the Usenet newsgroup comp.software.config-mgmt is
provided below so that your site may decide if it would be appropriate
to consider one of these tools. These comments do not necessarily
reflect the opinion or experiences of the author of this document.
Contact information such as address and phone number may be found in
the Commercial Vendor Contact List, elsewhere in this document.