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5. AllChange (Commercial Problem Management Tools)




Description

This article is from the Problem Management Tools FAQ, by Dave Eaton dwe@arde.com with numerous contributions by others.

5. AllChange (Commercial Problem Management Tools)

AllChange from Intasoft is a configuration management system including
integrated problem management and change requests (known as CRs). Its
features include:
* Different classes of CR
* Any CR Numbering scheme
* Different life-cycles depending on class
* Full link to configuration items and baselines
* Hierarchical CRs supported
* Site definable fields
* Full search and query support
* Metrics generation and graphical reporting
* User assignment
* Full audit trail
* Automatic mailing

A supplier WWW site is available at
http://www.intasoft.co.uk/intasoft/

 

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