This article is from the Problem Management Tools FAQ, by Dave Eaton dwe@arde.com with numerous contributions by others.
There are a few freely available (Open Source) problem management
tools. Generally you must transfer it from an archive site on the
Internet using a tool such as FTP or a Web browser. In some cases the
tool will need to be compiled at your site and in some cases there is
a license fee. Most come bundled with adequate documentation. Such
tools generally are provided without support, so it may not be
advisable to use them on some projects.
 
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