75 What user and vendor comments are appropriate here? (comp.software.config-mgmt)
Description
This article is from the Configuration Management Tools FAQ, by Dave Eaton dwe@arde.com with numerous contributions by others.
75 What user and vendor comments are appropriate here? (comp.software.config-mgmt)
Heated discussions often have been raised in this newsgroup
concerning what are appropriate comments from vendors and users.
While there is no desire to eliminate meaningful contributions from
either segment of the population, keeping these guidelines in mind
should help hold down the "flames".
* If you are new to news, read "news.newusers.questions" and related
FAQs before posting here. Most FAQs are posted in "news.answers"
and related "*.answers" groups and archived at rtfm.mit.edu and
elsewhere. Also, read the other segments of the FAQ for this group
and read the articles in this group for a while before posting
your own comment.
* If someone asks about a tool that has features xyz or helps to
solve problem xyz, vendors should refrain from posting "my tool
does that" responses which would clutter the newsgroup. Of course,
any private email response may be made at the vendor's or user's
discretion. As always, users are encouraged to summarize pertinent
email to the newsgroup.
* If someone asks for people's experience using a tool, then the
vendor of the tool should not offer any opinion. Please leave it
to users.
* If someone asks for a comparison of tool x with tool y, then
neither vendor x nor vendor y should offer any opinion. Please
leave it to users.
* Vendors are allowed and encouraged to comment upon and clarify
issues raised by others on the use of their tool. The discussion
should stay technical and "what the tool does" as opposed to "this
way is better than this other way". This is one of the main ways
vendors can contribute to discussions here.
* Vendors are allowed and encouraged to make brief announcements of
significant new versions or products which are shipping now. It
would be best if this announcement pointed readers to other
sources for more information (such as FTP and WWW sites or email
lists.)
* Vendors are requested not to send unsolicited mass email (spams)
concerning their products to people who post on this newsgroup.
These are usually unappreciated and tend to have a negative impact
on recipients. A short, appropriate post to the newsgroup as
described above would be preferred.
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