Hard Drive: SEAGATE: ST253 WREN 43MB 5.25"/HH MFM ST506
S T 2 5 3 W R E N SEAGATE
NO MORE PRODUCED Native| Translation
------+-----+-----+-----
Form 5.25"/HH Cylinders 989| | |
Capacity form/unform 43/ 52 MB Heads 5| | |
Seek time / track 28.0/ 5.0 ms Sector/track 17| | |
Controller MFM / ST506 Precompensation 128
Cache/Buffer KB Landing Zone
Data transfer rate 0.625 MB/S int Bytes/Sector 512
0.625 MB/S ext
Recording method MFM operating | non-operating
-------------+--------------
Supply voltage 5/12 V Temperature *C 10 50 | -40 70
Power: sleep W Humidity % 8 80 | 5 95
standby W Altitude km -0.305 3.048| -0.305 12.210
idle 18.0 W Shock g 2 | 32
seek 20.0 W Rotation RPM 3597
read/write W Acoustic dBA
spin-up W ECC Bit
MTBF h 40000
Warranty Month 12
Lift/Lock/Park YES Certificates CSA,FCC,IEC380,UL478,VDE
Layout
SEAGATE ST253 PRODUCT MANUAL 77738213-E
+------------------------------------------------------+ | |XX Power | |XX | | | Terminator++ |X1 Control | Resistor || |XX Cable | || |XX Connector | +1 |XX | |XX | Drive +-+ |XX | Select | | |XX | Jumper | | | | +-+ |X1 Data | |XX Cable | |XX Connector | |XX | |XX +------------------------------------------------------+
Jumpers
SEAGATE ST253 PRODUCT MANUAL 77738213-E
Jumper setting
==============
Drive Select Jumper
-------------------
+------------+--------------------+
| | 1 2 3 4 5 6 7|
+------------+--------------------+
|Drive 1 | X o o o o o o|
| | X o o o o o o|
+------------+--------------------+
|Drive 2 | o X o o o o o|
| | o X o o o o o|
+------------+--------------------+
|Drive 3 | o o X o o o o|
| | o o X o o o o|
+------------+--------------------+
|Drive 4 | o o o X o o o|
| | o o o X o o o|
+------------+--------------------+
|Radial | o o o o X o o|
| | o o o o X o o|
+------------+--------------------+
|Reserved | o o o o o X o|
| | o o o o o X o|
+------------+--------------------+
|Reserved | o o o o o o X|
| | o o o o o o X|
+------------+--------------------+
WREN Interface Control Cable
----------------------------
Signal Direction Signal Direction
+-----------+ +-------------+
| | |Signal Ground|
| | Terminated |No. No. |
| +------------------------------------->| 2 1 |
| | Head Select 2(2) | |
| +------------------------------------->| 4 3 |
| | Write Gate | |
| +------------------------------------->| 6 5 |
| | Seek Complete | |
| |<-------------------------------------+ 8 7 |
|Controller/| Track 0 | |
|Host |<-------------------------------------+ 10 9 |
|Interface | Write Fault | |
| |<-------------------------------------+ 12 11 |
| | Head Select 2(0) | |
| +------------------------------------->| 14 13 |
| | Reserved to J3 pin 7 | |
| +--------------------------------------+ 16 15 |
| | Head Select 2(1) | |
| +------------------------------------->| 18 17 |
| | Index | |
| |<-------------------------------------+ 20 19 |
| | Ready | |
| |<-------------------------------------+ 22 21 |
| | Step | |
| +------------------------------------->| 24 23 |
| | Drive Select 1 | |
| +------------------------------------->| 26 25 |
| | Drive Select 2 | |
| +------------------------------------->| 28 27 |
| | Drive Select 3 | |
| +------------------------------------->| 30 29 |
| | Drive Select 4 | |
| +------------------------------------->| 32 31 |
| | Direction In | |
| +------------------------------------->| 34 33 |
| | | |
+-----------+ +-------------+
WREN Control
Cable Connector
All signals in the control cable are single ended signals.
Pin 2 in the control cable (Head Select 2(3) is defined as Reduced
Write Current in the Seagate ST412 interface. The WREN II HH controls
write current internally, and thus the line is not needed for this
function and is terminated.
DC 506 Interface Data Cable
---------------------------
Signal Direction Signal Direction
+-----------+ +-------------+
| | |Pin No. Type*|
| | Drive Selected | |
| |<-------------------------------------+ 1 SE |
| | Ground | |
| +--------------------------------------+ 2 |
| | Reserved | |
| +--------------------------------------+ 3 SE |
| | Ground | |
| +--------------------------------------+ 4 |
|Controller/| Motor On (Option) | |
|Host +--------------------------------------+ 5 SE |
|Interface | Ground | |
| +--------------------------------------+ 6 |
| | Reserved to J4 Pin 16 | |
| +--------------------------------------+ 7 |
| | Ground | |
| +--------------------------------------+ 8 |
| | Reserved | |
| +--------------------------------------+ 9 |
| | Reserved | |
| +--------------------------------------+ 10 |
| | Ground | |
| +--------------------------------------+ 11 |
| | Ground | |
| +--------------------------------------+ 12 |
| | +MFM Write Data | |
| +------------------------------------->| 13 DIFF|
| | -MFM Write Data | |
| +------------------------------------->| 14 DIFF|
| | Ground | |
| +--------------------------------------+ 15 |
| | Ground | |
| +--------------------------------------+ 16 |
| | +MFM Read Data | |
| |<-------------------------------------+ 17 DIFF|
| | -MFM Read Data | |
| |<-------------------------------------+ 18 DIFF|
| | Ground | |
| +--------------------------------------+ 19 |
| | Ground | |
| +--------------------------------------+ 20 |
| | | |
+-----------+ +-------------+
Data Cable
Connector
* SE = Single Ended Signal DIFF = Differential Signal
Drive Select 1-2-3-4
--------------------
These lines are used to activate a device's drivers and receivers for
up to four drives in a daisychained operation. The following
characteristics apply to the DRIVE SELECT lines:
1. Logical unit designation is accomplished at the time of
installation by setting the jumper plug located on the
baseboard assembly.
2. All command cable lines are gated with Drive Select. No data
cable signal lines are gated with Drive Select.
3. Drive Select must remain active during any communication with
the host controller.
4. When the radial select jumper is installed, the drive will be
selected all the time.
5. The drive should not be selected until 1 second after DC power
is applied. The Ready input will be valid within 500 ns
after the drive is selected (Drive Selected true) and after the
power on delay.
6. The drive will be selected within 1 s after the activation of
Drive Select, if the power on sequence is complete. The drive
will be the deselected within 1 s after the deactivation of
Drive Select.
7. The drive will activate the Drive Selected signal within 1 s
after receipt of Drive Select if the drive is selected. The
drive will deactivate Drive Selected within 1 s after the
Drive Select signal is deactivated.
8. Drive Select must be valid 100 ns minimum before the first step
pulse is received and 100 ns minimum after the last step pulse
is received.
9. At the completion of a write operation, Drive select must
remain active for 1 s.
10. When the Drive Select line is activated, a head change will
occur, thus requiring a delay of 5 s before a read or write
operation can be initiated.
DC Power and pin connector assignments
--------------------------------------
+------------+ pin 1 +12 VDC
| 1 2 3 4 | pin 2 +12 Volts Return
+------------+ pin 3 + 5 Volts Return
pin 4 + 5 VDC
Install
SEAGATE ST253 PRODUCT MANUAL 77738213-E
Notes on installation
=====================
Drive mounting
--------------
horizontally vertically
+-----------------+ +--+ +--+ +------------------+
| | | +-----+ +-----+ | | | x
| | | | | | | | x+----------------+x
+-+-----------------+-+ | | | | | | ||x x||
+---------------------+ | | | | | | || x x ||
| | | | | | || x x ||
x x | | | | | | || x x ||
+------x------x-------+ | +-----+ +-----+ | || xx ||
+-+------x--x-------+-+ +--+ +--+ || x x ||
| xx | || x x ||
| x x | || x x ||
+---x--------x----+ |x x|
x x x++----------------++x
UNACCEPTABLE! UNACCEPTABLE!
Drive Orientation
-----------------
The permissible drive mounting orientations include operation in the
horizonatal plane and in the vertical plane. Mounting with either end
down (front or rear) is not permissible. An angle of (TBD) is
acceptable for both horizontal and vertical orientations.
WREN II HH is designed, manufactured, and tested with a "Plug-in and
Play" installation philosophy. This minimizes the requirements for
highly trained personnel to integrate the WREN II HH into an OEM's
system, whetherin a factory or field environment.
Cooling
-------
Cabinet cooling must be designed by the customer so that the ambient
temperature immediately surrounding the WREN II HH will not exceed
temperature conditions.
Interface Cabling Options
-------------------------
View A
+---------------------Host-Controller---------------------+
| |
|Data Command Data Command Data Command Data Command |
+--+-----+--------+-----+--------+-----+--------+-----+---+
| | | | | | | |
| | | | | | | |
| | | | | | | |
| | | | | | | |
+-++-+--++-+-+ +-++-+--++-+-+ +-++-+--++-+-+ +-++-+--++-+-+
| |R | | T| | | |R | | T| | | |R | | T| | | |R | | T| |
| +--+ +--+ | | +--+ +--+ | | +--+ +--+ | | +--+ +--+ |
| WREN | | WREN | | WREN | | WREN |
+------------+ +------------+ +------------+ +------------+
Each command cable length must not exceed 20 feet (6.10m). Each
data cable length must not exceed 20 feet (6.10m).
T indicates terminator resistor pack. R indicates discrete terminator. WREN data cables are permanently terminated.
Radial Configuration
--------------------
View A shows each drive interfaced to its own command cable, which
allows interfacing of any number of drives and a variety of
system operational techniques. Each drive has its data cable and
command cable radially connected to the host controller. The length
of each individual cable must not exceed 20 feet (6.10 meters).
Terminator resistors must be installed in the host controller for
each data cable and for each command cable.
View B
+---------------------Host-Controller---------------------+
| |
|Data Command Data Data Data |
+-+------+-------+--------------+--------------+----------+
| | | | |
| | | | |
| | | | |
| +-------+Command+------+Command+------+Command+
+++-+----+---+ +++-+-----+--+ +++-+-----+--+ +++-+----++-++
||R | | ||R | | ||R | | ||R | | T||
|+--+ | |+--+ | |+--+ | |+--+ +--+|
| WREN | | WREN | | WREN | | WREN |
+------------+ +------------+ +------------+ +------------+
Total command cable length must not exceed 20 feet (6.10m). Each
data cable length must not exceed 20 feet (6.10m).
T indicates terminator resistor pack. R indicates discrete terminator. WREN data cables are permanently terminated.
Daisychain Configuration
------------------------
A daisychain configuration incorporates a parallel interfacing on the
disc drives on a common command cable. A maximum of four drives may
be daisychained on the command cable. Only the drive which is
selected by the host system has its control and data signals enabled
through this common interface. View B consists of four WREN II HH
Disc Drives only. Only the last WREN II HH in the daisychain requires
a terminator resistor pack for the command cable. Terminator resistor
packs for the command cable or other drives are removed. The total
combined command cable length (from the controller to the first
drive, to the second and subsequent drives) must not be more than 20
feet (6.1 meters).
DC Cable and connector
----------------------
The WREN II HH receives DC power through a 4 pin right angle
connector mounted on the main circuit board. Recommended part number
for the mating connector are included below, but equivalent parts may
be used.
Type of cable: 18 AWG
Connector: AMP 1-480424-0
Contacts: AMP 60619-4 (Loose Piece); AMP 61117-4 (Strip)
Device Grounding
----------------
The WREN II HH is shipped with the DC Logic ground and the chassis
ground joined together. These two ground planes may be separated by
repositioning the motor control board ground washer.
Note: If the grounds are to be separated, the washer must be oriented
so that it does NOT contact the ground run near the screw AT ANY
POINT.
Data Cable and Connector
------------------------
The I/O connector for the data interface is a 20 pin board edge
connector. The odd pins are located on the front side of the
printed circuit board. The even pins are on the back side of the
printed circuit board. A key slot is provided between pins 3 and 5.
CDC recommends keying this connector to prevent the possibility of
installing it upside down.
Recommended part numbers for the mating connector are included below,
but equivalent parts may be used.
Connector: 20 pin, 3M-3461-0001, AMP 88373-6 or AMP 111109-3
Cable: Flat Cable (Stranded AWG 28) 3M-3365-20
Flat Cable (Stranded AWG 28) 3M-3517-20 (Shielded
Cable)
Key: AMP 583274-1, 3M-3439-0000
Command Cable and Connector
---------------------------
The I/O connector for the command interface is a 34 pin board edge
connector. The odd pins are located on the front side of the
printed circuit board and are connected to the ground plane. The even
pins are on the back side of the printed circuit board. A key
slot is provided between pin 3 and 5. CDC recommends keying this
connector to prevent the possibility of installing it upside down.
Recommended part numbers for the mating connector are included below,
but equivalent parts may be used.
Connector: 34 pin, 3M-3463-0001, AMP 88373-3 or AMP 111109-3
Key: AMP 583274-1, 3M-3439-0000
Cable: Flat cable (Stranded AWG 28) 3M-3365-34
Flat cable (Stranded AWG 28) 3M-3517-34 (Shielded
Cable)
Spectra Strip Twist'n Flat 455-248-34 (Stranded
AWG 28 Twisted Pair)
Interface Drivers/Receivers
---------------------------
The WREN II HH uses both single ended and balanced differential
signals on the I/O. The data signals use balanced differential
drivers and receivers. All other signals use single ended drivers and
receivers.
Single Ended Drivers/Receivers
-------------------------------
Transmitter Characteristics
The WREN II HH uses the 74F38 open collector quad-2-input driver to
transmit status to the host. This driver is capable of sinking a
current of 48 mA with a low-level output voltage of 0.4V.
Receiver Characteristics
The WREN II HH uses the 74LS14 Hex Inverter with hysteresis gate as a
line receiver. The input of each receiver is terminated in a 220/330
ohm resistor network.
Terminator Characteristics
The terminator consists of a resistor module which plugs into a
socket in the last drive in a daisychain. Each drive is furnished
with a terminator. Terminators must be removed from all except the
last drive on the cable prior to daisychain operation. The terminator
can be easily removed with tweezers or needlenose pliers. Terminator
installation will, however, require some disassembly of the drive.
An equivalent terminator must be provided in the controller on each
input signal line from the drive to the controller. Only the Command
cable resistor module is removable.
Balanced Differential Drivers/Receivers --------------------------------------- Transmitter Characteristics The WREN II HH uses 75158 type balanced differential driver. Logic 1 on the interface is defined when the "+" output is more positive than the "-" output.
Receiver Characteristics ------------------------ The WREN II HH uses 75157 type balanced differential receivers. Logic 1 on the interface is defined when the "+" input is more positive than the "-" input.
Terminator Requirements
-----------------------
Each differential receiver in the drive is terminated with a 100 ohm
resistor. An equivalent terminator must be provided in the controller
on each input signal line from the drive to the controller.
Digital Interface Signal Definitions
------------------------------------
The WREN II HH uses the two cable (command and data) interface for
information transfer between it and the controller/host system.
(All single ended signals are true when the interface voltage level
is less than 0.4 volts.)
Remote Motor Start Option
-------------------------
The WREN II HH will support remote start control capability via a
user specified option. This option utilizes a reserved line on the
data cable (pin number 5) to enable the motor ON routine in the
drive. If this option is not selected, Pin 05 will be open and non-
functional. If this option is installed, Pin 05 will start the
spindle concurrent with a high level.
Features
SEAGATE ST253 PRODUCT MANUAL 77738213-E
Standards
---------
The 94205-XX WREN II HH has been developed as a system
peripherals to the highest standards of design and construction. The
WREN depends upon its host equipment to provide adequate power and
environment in order to achieve optimum performance and compliance
with applicable industry and governmental regualations. Special
attention must be given in the areas of safety, power distribution,
shielding, audible noise control, and temperature regulation.
The WREN II HH is a UL Recognized component per UL478 and a CSA
Certified product per CSA C22.2, No. 154-M1983. It also meets the
requirements of DIN IEC 380/VDE 0806/8.81.
The WREN II HH, as delivered, is designed for system integration
before use. It is supplied as a Class A Computing Device per the FCC
Rules and Regulations, Part 15, Subpart J governing EMI of computing
devices. However, the WREN II HH has been tested and found to comply
with the Class B requirements of the referenced FCC Rules and
Regulations when installed in a typical commercial computing system.
The head, disc and actuator chamber (HDA) is environmentally sealed
at the factory. Air is recirculated within the HDA and passes through
a nonreplaceable filter to ensure the maintenance a contamination
free disc/actuator environment.
The WREN II HH uses a dedicated landing zone at the innermost
radius of the media thus eliminating the possibility of destroying or
degrading data by landing in the data zone.
The WREN II HH incorporates an automatic shipping look which
prevents potential damage to the heads and disks caused by movements
during shipping and handling. The shipping lock is automatically
disengaged when power is applied to the drive.
The WREN II HH decodes Track 0 location from the dedicated servo
surface thereby eliminating mechanical transducer adjustments and
related reliability concerns.
The WREN II HH uses a high performance actuator assembly
consisting of a low inertia, balanced, straight arm driven by a
by a highly efficient pancake coil assembly. This actuator mechanism
(patent pending) provides excellent performance with minimal power
dissipation.
Media Description
-----------------
The media used on the WREN has a diameter of approximately 5
inches (130 mm). The aluminum substrate is coated with lubricated
ferrous oxide which permit the heads to contact the surface when
starting and stopping.
Each data surface has total of 989 tracks and is capable of record-
ing 10,301,424 bytes of unformatted data.
Media defects are characterized as beeing either correctable or
uncorrectable as a function of the type and magnitude of the media
flaw. Various error correction codes may be implemented to correct
errors in the data read from the disk. However, the code chosen
should be consistent with Control Data media testing and
certification methods. In the WREN II HH media certification is
performed using the following standards:
An error burst of 11 bits or less is a correctable error.
An error burst greater than 11 bits in length is an un-
correctable error.
Host systems using the WREN II HH should have, as a minimum, resident
capabilities to recognize and map defective tracks and perform track
reallocation routines.
At the time of shipment from the point of manufacture, the WREN II HH
recording surfaces will meet the following requirements.
1. 989 total tracks per surface.
2. Track 0 to be error free on each data surface.
3. 15 defects per surface maximum.
4. Accumulative defects not to exceed 1 per megabyte, based on
total available unformatted drive capacity.
Driver/Receiver Characteristics
-------------------------------
Logic Level Drive Output Receiver Input
--------------------------------------------------------------------
High (false/deactivated) (0) 2.5 V; 5.25 V 2.0 V; 5.25 V
Low (true/activated) (1) 0.4 V; 0.0 V 0.5 V; 0.0 V
The difference in the voltages between input and output signals is
due to the losses in the cable.
Seek Time
---------
| WREN II|
----------------------------------+--------+
Track-to-Track msec. typ. | 5 |
msec. max. | 8 |
Average msec. typ. | 28 |
Average msec. max. | 32 |
Maximum Seek Time msec. typ. | 65 |
msec. max. | 70 |
Latency msec. avg. | 8.34 |
----------------------------------+--------+
Seek time is defined as the elapsed time from the receipt of a seek
command by the WREN II HH until the drive signals the controller that
it is ready to perform another seek, or a read/write function on the
new cylinder. Average seek time is determined by dividing the sum of
the time for all possible movements by the total number of movements.
Start/Stop Time
---------------
The WREN II HH will become ready less than 35 seconds after
application of DC power. Stop time will be less than 30 seconds after
removal of DC power.
There is no power control switch on the drive.
Spindle Speed and Latency
-------------------------
The spindle speed is 3597 0.5% r/min. The speed tolerance includes
motor performance and motor control circuit tolerances.
The average latency time is 8.34 milliseconds, based on a nominal
disc speed of 3597 r/min. The maximum latency time is 16.76 milli-
seconds based on a maximum disc speed of 3579 r/min.
Read Data Transfer Rate
-----------------------
The nominal read serial data transfer rate is 5.0 Mbits per second.
Air Cleanliness
---------------
The WREN II HH is designed to operate in a typical office environment
with minimum environmental control.
Power Sequencing
----------------
Power sequencing is not required for the WREN II HH. It protects
against inadvertent writing during power up and down. Daisychain
operation requires that power be maintained on the terminated unit to
ensure proper termination of the peripherals I/O.
Heat/Power Dissipation
----------------------
Each WREN II HH will typically dissipate 20 watts (68 BTU per hour)
of power during operation (seeking). Idle mode power dissipation is
less than 18 watts, typically.
Temperature
-----------
50*F to 122*F (10*C to 50*C) operating ambient with a maximum
gradient of 18* F (10* C) per hour. Above 1000 feet (305 metres)
altidude the maximum temperature is derated linearly to 112* F
(44*C) at 10,000 feet (3048 metres). Cabinet packaging designs must
provide ample air circulation around the WREN II HH to make sure
environmental limits are not exceeded as a result of heat transfer
from other system components. Operating ambient for specification
purposes is defined as the environment immediately surrounding the
WREN II HH. The temparature of the HDA is restricted to a maximum of
143*F (62*C) during operation.
Write Precompensation
---------------------
MFM Write Data must conform to the conventional MFM encoding rules
and must be write precompensation by 12 ns per the industry standard
MFM data write precompensation rules. Write precompensation is
recommended on all tracks; however, write precompensation must be
performed on tracks greater than Track 128.
Reliability
-----------
The following reliability specifications assume correct host/drive
operational interface has been implemented, including all interface
timings, power supply voltages, environmental conditions, and
appropriate data handling circuits in the host system.
MTBF 40,000 hours
Service Life 5 years
Preventive Maintenance None required
General
SEAGATE SUPPORT SERVICES
Seagate Technology
------------------
Technical Support Services
If you need assistance installing your drive, consult your dealer.
Dealers are familiar with their unique system configurations and can
help you with system conflicts and other technical issues. If you
need additional assistance with your Seagate(r) drive or other
Seagate products, use one of the Seagate technical support services
listed below.
SeaFONE at 1-800-SEAGATE (1-800-732-4283)
Seagate's 800 number allows toll-free access to automated self-help
services, providing answers to commonly asked questions,
troubleshooting tips and specifications for disc drives and tape
drives. This service is available 24 hours daily and requires a
touch-tone phone. If you need to speak to a technical support
engineer, dial this number and listen to the options for technical
support. (International callers can also reach this automated
self-help service by dialing 408-456-4496).
Seagate Technology online services
Using a modem, you can obtain troubleshooting tips, free utility
programs, drive specifications and jumper settings for Seagate's
entire product line. You can also download software for installing
and analyzing your drive.
SeaNET
You can obtain technical information on Seagate drives, Seagate
software and much more over the Internet from Seagate's World Wide
Web home page (http://www.seagate.com) or Seagate's ftp server
(ftp://ftp.seagate.com).
You may also send E-mail with your questions to DiscSupport@
Seagate.com or TapeSupport@Seagate.com.
SeaBOARD
SeaBOARD is a computer bulletin board system (BBS) that contains
information about Seagate's disc and tape drive products and is
available 24 hours daily. Set your communications software to eight
data bits, no parity and one stop bit (8-N-1). SeaBOARD phone numbers
are listed in the following table.
BBS Location Modem number
United States Disc: 408-434-1080; Tape: 408-456-4415
England 44-1628-478011
France 33 1-48 25 35 95
Germany 49-89-140-9331
Singapore 65-292-6973
Thailand 662-531-8111
Australia 61-2-9756-2359
Taiwan 886-2-719-6075
Seagate CompuServe forum
Online technical support for Seagate products is available on
CompuServe. To access our technical support forum, type go seagate.
This forum provides information similar to that found on SeaBOARD.
In addition, you can type questions or browse through previous
questions and answers on the forum messages.
Seagate Technology FAX services
SeaFAX
You can use a touch-tone telephone to access Seagate's automated FAX
system to receive technical support information by return FAX. This
service is available 24 hours daily.
Location Telephone number
United States 1-800-SEAGATE or 408-456-4496
England 44-1628-894084
Australia 61-2-9756-5170
Seagate technical support FAX
You can FAX questions or comments to technical support specialists 24
hours daily. Responses are sent during business hours.
Location FAX number
United States 408-944-9120
England 44-1628-890660
France 33 1-46 04 42 50
Germany 49-89-1430-5100
Australia 61-2-9725-4052
Singapore 65-293-4722
Hong Kong 852-2368 7173
Taiwan 886-2-715-2923
Korea 82-2-556-7294/4251
Seagate technical support
You can talk to a technical support specialist during business hours
Monday through Friday for one-on-one technical help. Before calling,
note your system configuration and drive model number (STxxxx). There
are several technical support phone numbers available for various
Seagate products.
Location Telephone number
United States Please dial 1-800-SEAGATE for the specific product
telephone number.
(6:00 A.M. to 11:15 A.M., 12:30 P.M. to 5:00 P.M.,
Pacific time, M-F)
England 44-1628-894083 (10:00 A.M. to 1:00 P.M., 2:00 P.M. to
5:00 P.M., M-F)
France 33 1-41 86 10 86 (9:30 A.M. to 12:30 P.M., 2:00
P.M. to 5:00 P.M., M-F)
Germany Disc: 49-89-140-9332; (9:30 A.M. to 12:30 P.M., 2:00
P.M. to 4:00 P.M., M-F)
Tape: 49-89-140-9333
Australia 61-2-9725-3366 (9:00 A.M. to 5:00 P.M., M-F)
Singapore 65-290-3998 (9:00 A.M. to 12:00 P.M., 2:00
P.M. to 5:00 P.M., M-F)
Hong Kong 852-2368 9918
Taiwan 886-2-514-2237
Korea 82-2-556-8241
SeaTDD 408-944-9121
Using a telecommunications device for the deaf (TDD), you can send
questions or comments 24 hours daily and exchange messages with a
technical support specialist between 6:00 A.M. to 11:15 A.M. and
12:30 P.M. to 5:00 P.M. (Pacific time) Monday through Friday.
Customer Service Centers
Seagate direct OEM, Distribution, System Integrator and Retail
customers should contact your Seagate Service Representative for
warranty information. Other customers contact your place of
purchase. Seagate offers comprehensive customer support for all
Seagate drives. Seagate customer service centers are the only
facilities authorized to service Seagate drives. These services are
available worldwide.
Location Telephone number FAX number
United States 1-800-468-3472; 405-949-6740
Other Americas
(Canada & Brazil) 405-949-6706; 405-949-6738
Mexico 525-546-6965; 525-546-4888
Europe, Middle
East & Africa 31-2065-43300; 31-2065-34320
Asia Pacific &
Australia 65-485-3595; 65-485-4980
Japan 81-3-5462-2904; 81-3-3462-2979
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