lotus



previous page: 27 What is the gray market? (The gray market and mail order - Macintosh)
  
page up: Macintosh for sale FAQ
  
next page: 29 Does anyone know a good mail-order company? (The gray market and mail order - Macintosh)

28 Are gray market Macs covered by Apple warranties? (The gray market and mail order - Macintosh)




Description

This article is from the Macintosh for sale FAQ, by Elliotte Rusty Harold elharo@shock.njit.edu with numerous contributions by others.

28 Are gray market Macs covered by Apple warranties? (The gray market and mail order - Macintosh)

Gray market computers are still official Apple product
manufactured in the same four factories that make the machines sold
in the United States. The main caveat in the gray market is that
the computer you buy may or may not be eligible for warranty repair
by Apple. Whether an authorized Apple dealer will perform warranty
service on a gray market Mac depends almost entirely on the
authorized dealer you bring it to. You must make sure your gray
market Mac has a valid, non-defaced Apple serial number to have
any reasonable chance of getting warranty service. Some authorized
dealers remove serial numbers before selling the Macs into the gray
market so that Apple can't trace the product back to them. It is
almost impossible to find an Apple dealer who will perform warranty
service an a Mac without a valid serial number.

In the end a gray market Mac's warranty is only as good as
the company that sold it to you so make sure that the company you
buy from is reliable in performing service. When you buy from an
authorized dealer even if that dealer has a totally dishonest and
incompetent service department, you can always bring it to their
competitors for warranty service. In the gray market you're only
promised service from the company you buy from. If that company
goes out of business while they've got your computer in their
repair shop, you may never see it again. It's also very
inconvenient to have to ship your computer away by mail for
service and then have it shipped back.

 

Continue to:















TOP
previous page: 27 What is the gray market? (The gray market and mail order - Macintosh)
  
page up: Macintosh for sale FAQ
  
next page: 29 Does anyone know a good mail-order company? (The gray market and mail order - Macintosh)