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This article is from the Introductory Macintosh FAQ, by Elliotte Rusty Harold elharo@shock.njit.edu with numerous contributions by others.

05 How should I answer frequently asked questions? (Introductory Macintosh FAQ)

Mostly through private email. Frequent answers are just as
boring and uninteresting as frequent questions. Unless you really
have something new to add to the traditional answers (such as the
recent discovery that fonts in System 7.1 could eat memory in a way
that mimicked the symptoms of not having 32-bit addressing turned on)
private email is a much better medium for answering FAQs. You might
want to add a mention of this FAQ list in your email response and a
polite suggestion that your correspondent read it before posting
future questions.

 

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