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This article is from the Credit cards and Consumer Credit FAQ, by adams@spss.com (Steve Adams) with numerous contributions by others.

509. What does the bank do when I ask for a chargeback?

The bank will credit your account and charge the amount back to the
merchant. This must happen within one billing cycle, if you have
done everything you were supposed to. If the merchant doesn't
respond, the amount is gone from your bill forever.

If the merchant disputes the chargeback, the bank has to decide who
is telling the truth. If you don't like the decision, you can go to
court or pursue other remedies that are beyond the scope of these
FAQs.

 

Continue to:

• prev: 508. I tried in good faith, but the merchant won't budge. Can the bank help?
• Index
• next: 510. What happens to finance charges on the disputed amount?

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finance, debit card, credit card, secured card, guaranteed card, unsecured card, consumer credit, bad credit, credit report