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508. I tried in good faith, but the merchant won't budge. Can the bank help?




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This article is from the Credit cards and Consumer Credit FAQ, by adams@spss.com (Steve Adams) with numerous contributions by others.

508. I tried in good faith, but the merchant won't budge. Can the bank help?

Yes, and in fact the law says the bank _must_ help. (The banks all
know this, and most will be very helpful. Don't expect a fight.)

Write to the credit-card issuer and ask for a credit. (This is
called a chargeback, but you don't need to use the word.) Use the
same address as for billing errors--see "There's an error in my
bill," earlier in this section. Make sure you give these important
facts in the letter:

- date you are writing the letter

- your name and address, as they appear on the bill

- your account number, and the statement date on the bill

- Start with "I am writing about a problem with (company name).
The transaction date was (mm/dd), the posting date was (mm/dd),
and the transaction amount was $(amount)."

- Then explain, clearly and briefly, what's wrong.

- Next, state that you tried in good faith to resolve the problem
directly with the merchant, but did not succeed. List dates you
made phone calls and what was said by the merchant; enclose
photocopies of your letters to the merchant and its response.
(Don't overload the bank with this. You're showing that you acted
in good faith; don't write a novel.)

 

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