Description

This article is from the Problem Management Tools FAQ, by Dave Eaton dwe@arde.com with numerous contributions by others.

5. Aegis (Commercial Problem Management Tools)

Aegis from Abacus Systems is an affordable and easy to use help desk
and incident management system. It will help you organize client
requests, change requests, and product defects. Aegis friendly,
intuitive user interface makes it a painless approach to providing a
high level of support and service to your clients. It provides a
history of precisely what's been done.

Its features include:
* Ability to change the screen layout.
* Powerful filters, view and user define sort options.
* Full notifications facility.
* Graphical Reporting.
* Estimation and Costing.
* Integrated contact management system.
* Auditing.
* Incident ageing.

A supplier WWW site is available at http://www.abacus-systems.com/

 

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business, PM tools, CM, SCM, problem management, issue tracking, bug tracking, free, commercial, open source