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This article is from the eBay FAQ, by William B. Shaw toppsoft@yahoo.com with numerous contributions by others.

3.4 After the Auction (eBay)

Service after the auction is twice as important as the service you provide
before and during the auction. First impressions go a long way, but keeping
in contact with your customers and handling their orders professionally is
truly where the rubber meets the road.

 

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